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We just started using this app and it seems to be very helpful. Customer support is great, as we were talking with Abhipraya and he is very helpful, however, the communication is bad, noisey and we can barely hear him sometimes. Otherwise, great app!
I don't always write review but this app , made me do it . I somehow think they set the app in sucha a way that no matter how hard you try to upload a product , you end up with errors then you are foced to contact them which give them the opportunity to tell you how they offer paid services to list products for you , so basically their support is meant to inform you that there is paid service which you should consider. Also their support takes way too long to get back to you if you contact them more than 3 times about errors they stop restgponding. No idea where they are getting all these good reviews from to be honest.
We are sorry to hear about the challenges you've encountered with our app. We genuinely value your feedback and understand the frustration you've experienced. Our goal is to provide a seamless experience for all users, and it's disappointing to learn that we fell short of your expectations.
We want to clarify that our intention is to offer both free and paid services to accommodate the different needs of our users. While our paid service is available for those who prefer assistance with listing products, we're committed to improving the user interface and uploading process to make it as user-friendly as possible for everyone.
If you're willing, we'd love the opportunity to discuss your experience in more detail and work towards finding a resolution that leaves you satisfied. Please reach out to our support team again, and we'll do our best to address your concerns promptly.
Thank you!
Team CedCommerce
Beware of this company.
This app charges you for every sale made on Amazon whether or not it is processed by their app. In effect, they are cheating their customers by inflating the number of orders processed to include all your amazon orders. Not just the orders for products in Shopify processed in the app.
When I noticed the number of orders processed in the app kept increasing even for products I do not have in Shopify I contacted them and they denied it. After I showed them screenshots proving their app was charging me for orders it was not processing they then told me they also charge for "failed orders" which are orders not linked to products on Shopify.
Really helpful, the meetings were invaluable in helping me setup and I managed to get all of my products automatically listed on Amazon without having to manually add. Such a huge time saver. Thank you
Thank you Poultry Panels, for leaving us such a great review. We are glad that you loved our services,
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Thanks & Regards.
Team Cedcommerce!
This Amazon CedCommerce App is Amazing!! How easy and convenient. The support staff is very quick. I am extremely pleased! Thank you!
The app does a great job up syncing the orders and save so much time. Reached out to support for one order that did not sync when I did an update to our store and in just a couple minutes on the chat it was taken care of and synced. Had an isse with the app loading on the 17th contacted support in chat, was told they would look into it and get an email back in 12 hours Grrrr have to manually put in orders so not much help this time. Will see how it goes
"Thank you, Bri In Style.
There are heaps of settings on Amazon, so this may be the purpose behind the complexities. Therefore, we have built up this application for new and old Amazon sellers who are effectively searching for automated things. We explain the flow & the procedure of the app to make you familiar with the app. CEDCOMMERCE assigned a DEDICATED ACCOUNT MANAGER, always available to provide 24*7 support via email, calls, Skype, WhatsApp, and Online Live chat system.
Please feel free to discuss this with us whenever you need any help from our side.
You are free to reach out to us anytime.
Team CedCommerce!"
Great support I was having some difficulties to use the app they solved my issue and made it so easy to understand the app.
"Thank you, VICAMAFASHION.
We are incredibly grateful that you took the time out to leave us this note. CedCommerce values put Seller satisfaction as a top priority; thank you for contributing to making it more useful & user-friendly.
We explain the flow & the procedure of the app to make you familiar with the app. CEDCOMMERCE assigned a DEDICATED ACCOUNT MANAGER, always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system.
Please feel free to discuss with us whenever you need any help from our side.
We look forward to serving you again.
Team CedCommerce"
We have used the CED Commerce Walmart App for sometime now so adding the Amazon App from CED was a no brainer. The customer support we received from them in the past and now installing the Amazon App Channel is outstanding. They actually do work with you on problems and help in getting you up and running. Anytime you add a new Channel on Shopify you probably will run into a snag or question. The one reason we chose them over other Amazon/Shopify apps was we new the customer service help was there when we needed it. Everyone on Shopify now using Amazon Channel needs to choose a new channel source soon. Highly recommend this one.
Hello Classy Walking Canes,
We are immeasurably appreciative that you took the opportunity to leave us this fantastic review.
Our Team will be glad to peruse your review.
Please stay connected with us along these lines. We are consistently here to support you limitlessly.
Much appreciated and Regards.
Team CedCommerce!!
Customer support was very helpful. I was having difficulty with some of the technical aspects of the app and they walked me through it. Very happy.
This is a great app the customer service was amazing. Mannu helped me with uploading products and much more thank you so much Mannu for all the help great app