CedCommerce Amazon Channel

Be very careful of these lot, i come to the conclusion they deliberately made this app difficult and with problems so that you pay them to help you and it is there job to help clients with issues but they don't, if you tell them an issue they give you basic reply to tell you go do it yourself, so then they can prey on you to pay them, eventually a clients might ask for them to help and they say you have to pay and send you a huge price from 100's to thousand of dollars, it does seem suspicious of a scam this company. not genuine people.

We paid this company’s staff to help upload our products. Never do this.
They take your money and then tell you that your case is “special.” They keep saying they are trying, but that there are many obstacles on Amazon’s side. In reality, nothing gets uploaded.

They only send messages saying they are working, but there are no results.
They also refuse to refund money for work that was never completed.

Do not ask them for help unless you want to lose both your money and your time.

Not user friendly. No one responds to queries. Cannot create variants. I would give it 0 stars if it were possible.

تطبيق سيء وخدمة عملاء وموظفين سيء
Because your employee was uncooperative, I told him I didn't know the technical aspects. He told me they would do it for me for $799. I said I wanted to try one product to understand how it worked, but he didn't help me. He said I could cancel the application. Bad behavior and a bad employee.

The app is not working, my products are not being synchronized with Amazon, support is of no help and only tries to sell consulting services

Support is quick to respond, but then takes hours to “check.” I don't know what they do during that time, but basically they just rephrase and repeat what I asked. I get the impression that this is intentional, so that in combination with the overly complicated user interface, you end up paying their people to take care of everything.

This is the second time I am giving this app review. I posted 1 Star before, but their support team reached out to me on WhatsApp and requested that I remove the review. I removed the 1 Star review out of courtesy.
But the app made me do this again. Reason: I am being charged even when I'm not using the app. I am being charged for the past 2 months, even without my permission and without the app.

I give one star only becasue I can't provide negative. I'm a shopify seller for 3 years and recently thinking about getting into Amazon and hence found this app. I sell apparesl and have around 60 styles. Each have around 5 sizes to 3-6 colors, in total I have around 1000 SKUs.

1). The customer service is great. I can always find help within a few minutes within their working hours.

2). The app shows errors to address for uploading product. Good, but they never show up at once. I fix a bug and click re-upload, it now shows another. I fix this and then another show up again.

3). Customer service keep pushing for their uploading service, which I don't need. If I have capacity to pay, I would have done this upload already without using this app.

4). Apparel has variation in size and color, which this app isn't capable of. In the end, I was able to upload a product but all listed under separate listing rather than one listing with variants becasue I also have GTIN exemption. This app isn't capable of doing so - apparel product with GTIn exemption.

Tons of time wasted and non-result is made. I'm way better off just uploading via my link. Uninstalled.

Not working
No customer service
Makes the website slow

Not user friendly and then wants you to pay for help to sell on their platform