CedCommerce Amazon Channel

Updated review: the first thing they do when you click "chat with customer support" is ask for a review. Obviously a lot of people give 5 stars because they want to be helped. After 2 weeks, all the same issues are still there. Today I asked for help again, there was one warning about a product variation. They "fixed" now there are 8 errors.

Der Support ist super nur werden die Chats sehr schnell geschlossen und vorherige Chats werden zwar per Mail geschickt aber verschwinden aus dem Chat Verlauf was sehr nervig ist.

Despite indicating that there is a free plan, in fact they don't show any free plan and force to make payment.

This app started out great for us. It allowed us to do our Amazon shipments from within Shopify which gave our warehouse team just one interface to use.

After 9 months or so of using the app we started getting errors. Orders weren't syncing properly to Shopify or back to Amazon. This lead to a huge amount of work from our team to try to fix a bad situation. It almost lead to us losing our Amazon account as our account health. And of course it started happening in Q4 which is crunch time.

I wanted to give this app another chance after last year. we have over 100 emails and they never got us up and running.

Today I had a video call scheduled and they no showed

Praveen gave me great service today and he is the first person that I think really cared to help when I chatted with their support team. I am very thankful to him.
However, the app has given us nothing but issues from the first day of using it over a year ago. We have been put on probation by Amazon a number of times due to inventory levels not syncing correctly, products being listed that we no longer have in stock, and many other items. We never had issues like that with a previous provider.

This app has some issues that may negatively impact your experience. Unfortunately, if you sell in multiple Amazon markets, you may face some difficulties with SKU connections as the app does not support multiple connections. In addition, there have been instances where products have randomly stopped syncing, causing confusion and frustration. For example, the SKU's may contain random numbers, preventing the correct import of orders.

While the support team is responsive, they are unable to provide solutions to these issues, leaving users with a partially functioning app. This can be a frustrating experience for those who rely on the app for their business needs.

Poorly structured application - multiple failures with unsuccessful publish to amazon- waste of time

Great in theory, if it actually worked. Only reason I gave it 2 stars is because tech support actually did try to help, sort of. After not being able to quickly come to a solution, they asked for my email address to get back with me after they had a chance to look into it. Two days now and no reply. One thing I really can't stand is when apps are released before they are truly ready and working.