CedCommerce Amazon Channel

Very Good
Very Helpful
Very Paitient
Helped with the App
Helped get my items linked
Understanding of my Dogs

One of the customer service replies to another shop's 2 star feedback goes like this... "Also, assign a personal account manager who is always available to assist with 24*7 availability on email, calls, Skype, WhatsApp, Online Live chat system." First of all, a personal account manager is not available to assist 24*7 unless they're an android. Furthermore, I go to chat this morning and there actually is a person sitting in the chat box but they are there to tell you the customer service is closed because it's the weekend and they only want to take your details. That is not 24*7 service. I mainly pointed out the language error above because when you do get customer service, there is a language barrier when it comes to getting help with the more complex parts of the app. Unnecessarily complex parts. It all seems good on the surface but that's always the case with all of these apps. When it comes to the nitty gritty after 10 hours of hard work, you find out all the pitfalls... and then you can't get help. Another gripe is the templates. We can clone them and make changes but many some sections of the cloned template goes blank and has to be redone anyway. It's all very non-intuitive. At least in it's defence, every other etsy and amazon app has major issues that just seem batty. Another thing is that I wish the customer service would just say they don't know something instead of making up long sentences and throwing in some strong accent to try to confuse us. My reply is "so you don't know" and then response is silence and shock that I figured it out. I contributed some rephrasing to some of the helper sentences in the app and I suggest you fix them up so people can get through the setup in under 10 hours or whatever. Cheers

I received amazing service and all of my questions were answered in a timely fashion. Thank you so much for all of your help!

I thought the training was very helpful my products will be listed on amazon as soon as i apply for a gtn! Thank you

Excellent support from their team. They provided speedy live support for us twice. Hopefully we can work and grow together in the long run. Thanks team, again!

good app. easy to use. life saver. on top of that, very good support team. they are eager to help. highly recommended.

The app is great. The customer support was amazing, too. We solved all problems super quickly and they were really friendly and helpful.

Excellent service and support, they always reply with the solution. They are really hard working, I recommend it.

very happy with the service from Mohd thankyou very much

5 stars !!!!

Excellent service client, j'ai eu des problèmes pour ajouter des produits, mais ils m'ont aidé immédiatement et m'ont donné les instructions appropriées. Très reconnaissante !