CedCommerce Amazon Channel

After struggling for months we will be deleting this awful app.

#1. CS seems designed to infuriate you - they act dumb and talk in circles and willfully refuse to understand your question. Then give you infuriating answers like 'just turn it off' when you spent 20 minutes explaining that it wont let you turn it off.

#2. Do NOT use this app for listing creation, they can't even handle syncing.

#3 SO MANY bugs and limitations. They won't fix any of them. You can't control what they sync with Amazon. Want to have higher prices or different fulfillment times on AZ? Forget about it CED will force you to match Shopify. I cannot even list how many bugs there are in the software.

#3. One bug in particular. There is a setting for OOS inventory quantity (settings>product) displayed that keeps resetting itself to 999. Their default is to push 999 units to Amazon if something is OOS. If you turn it off, it turns itself on again. This is a huge booby trap - Amazon will shut your listings down if you keep cancelling mistaken orders.

The workaround that I found is you have to de-link any OOS products. Again though this is a big problem if you have 1,000 skus. Things go OOS all the time. You will need to manually de-link anything that goes OOS.

It took me weeks of yelling at them to even get them to acknowledge the problem. I don't know if it is fixed. When I tried to talk to them about it and ask if it will stay off now, they just repeat back to me what I said as if they are informing me of how it works ("when you put in "0" it resets back to "999") even though that is a bug, and talk in circles and refuse to acknowledge the problem or tell me if it will keep resetting back to "999" for OOS products or now.

Thank you for your help. I really appreciate your help.

Very nice personnel and helpful service to map the products.

Amazing support! Waited to go through the whole process so I can learn. 5 Stars! Taught me so many helpful things - what a great team!

The template feature is such a great value for saving time and bulk product uploads easy & accurate!

This app is great and the customer service reps have been outstanding helping with the initial process of my listings.

I highly recommend this app

what great support. he was very knowledgable about the software and was able to help me navigate through specific tasks.
i would definitely love it if he helped me with anything else i need again. Im not sure what his name was but he was great. Thank you

Excellent and very supportive with uploading products on Amazon - thank you so much

Support was so helpful! Quick and very clear in communication. Thank you!

we are trying this app for the first time.impressed with their prompt service. their team has helped us link our first product to amazon

Very helpful and patient. Thanks so much for being awesome!!