Amazon by Codisto , 743 reviews
Not great at all. This app automatically canceled on us two separate times, this after I had confirmed our plan with a support specialist. Be very careful, as this caused us major complications fulfilling dozens of orders on Amazon due to lack of notification of cancellation and therefore a disconnect between Shopify and Amazon. I very much wish the old Amazon app still existed, or there was another app as another option. Not impressed and now cleaning up customer service issues again due to this company.
Thanks for your review,
We have reached out to advise of our billing process and the notifications that are sent prior to any cancellation of accounts.
We are available 24/7 for further enquiries.
Nikki
Absolute rip off. No way to track how many orders have been processed in each billing cycle so then at the end BOOM 1% fees on top of the plan. We suffered through this app to get past holiday season but no way I would ever continue with this app under the current billing platform they use now.
Thanks for your feedback.
We have acknowledged the order tracking in the User interface and resolved this issue.
Moving from a free subscription to a paid is upsetting but we feel our fixed price plans are fair and competitive and have the flexibility needed for seasonal occurrences.
Nikki
This is the worst app Shopify could give to replace their app, first it is not easy to understand and hard to work with if you are doing POD with a lot of listings and Skus. Second, for the past month, I am trying to delete some lists on Amazon ( that are non-active on Codisto and I don’t have them on Shopify products) one of the lists was active on Amazon and the rest were suppressed or out of stock on Amazon, but I could not do it, the lists kept coming back to the Amazon dash and the active list that I wanted to delete came back with 1 day processing time ( it was 14 days) which I didn't knew. Making a long story short, I thought I had a bug on Amazon, I kept going back and forth with Amazon until someone from the tech came back with an answer saying that some third party app I have connected is pulling these products back to my the Amazon seller. So, I contacted Codisto, as they are the only app I have with AMAZON, they said it can't be them, since these lists are not active in their app ( although I could see them on the app and yes as nonactive, but once a list is nonactive on Codisto, you can't delete it from codisto even if its not on Shopify anymore) So I contacted Amazon again, they insist it is a third-party app that has access to my listings but could not give me a name due to regulation. So after trying for a month to delete listings on Amazon and after having sales on products I don't sell anymore and I thought I deleted but Codisto brought them back, I decided today to delete Codisto and remove the permission from Amazon, and guess what happened a minute later when I tried to delete these lists again on Amazon? finally, after a month of not knowing, all the lists got deleted in no time. So it was Codisto after all and despite what they said on support. This issue almost costs me my account on Amazon, as I had sales on the product that I don't sale and could not process in one day!! I want Shopify app back
The worst update in terms of functionality and pricing. Before, you were able to pull up your amazon orders without linking your products do to different niches on your website and amazon now this is the answer I received from the live chat: If you are trying to link an amazon listing to Shopify, there must be an existing shopify product first. You would need to create a shopify listing then you can link that shopify product to the existing amazon listing via Codisto
If it does not exist in Shopify, it will not show up in Codisto as well. What a crap
Thanks for your feedback.
We have reached out to you directly as we would like the opportunity to provide direction and guidance on setting up your Codisto account and resolve any issues you may have.
Our app is used directly from your Shopify Store, which we use as your Source of Truth. If the products are not in your Shopify Store we do not import them from Amazon. We provide integration from Shopify to Amazon.
Nikki
This app is just not good if you sell apparel. It creates more problems than it solved for us. And the support could not figure it out either. They still have a lot of fixing to do to get this app to where it needs to be.
Thanks for your feedback
We would welcome the opportunity to help with setting limits on your listings. Please note: Only Amazon can assign the ASIN's. We have reached out directly, we are available 24/7.
Nikki
My original Shopify / Amazon connection worked fine before I was forced switched to this app (as an alternative, like the rest of my Shopify store owner peers). This system is so complicated [keep in mind, I am a web designer / programmer, so it should be fairly easy for me to learn any system]. This app doesn't even list the products that were already connected to Amazon from the previous system. Then when I actually fill out the cumbersome product listing details, it shows that it is "Publishing"... then when I give it 24 hours, not even ONE of my products is linked to the Amazon store. #Frustrating #Uninstalled #StillLookingForARealAlternative
Poor quality. Doesn't work properly in most regards, and the ones that do work only work occasionally.
Diese App ist echt kompliziert, noch schlimmer geht das nicht. Das Help Center hatte auch nicht wirklich Lust meine Fragen zu beantworten, und dafür wollen die noch Geld.
Vielen Dank für dein Feedback
Wir haben uns direkt mit Ihnen in Verbindung gesetzt. Sobald Sie mit Ihrem Amazon-Konto verbunden sind, wenden Sie sich bitte an unser Support-Team, das Ihnen gerne weiterhilft
Nikki
Thank you for your feedback
We have reached out to you directly, once you are connected to your Amazon account please contact our support team and they will be happy to help.
Nikki
The old Amazon app worked completely fine and was perfect. Codisto has made it extremely difficult to post my listings to Amazon. It’s very confusing and frustrating. I just get a bunch of errors when trying to publish my listing. Takes all day just to try to publish one. I don’t know what else to say but it’s horrible.
Thank you for your feedback
We understand it can be complex, but we are here to help.
We are reaching out to you directly.
Nikki
Switched to this app as the Shopify free app no longer was supported. While linking my products, the app imported over 100 of my already fulfilled Amazon orders. Since they fed as fulfilled there was no way for me to cancel. I had to manually adjust the inventory on dozens of products. The set up is not clear based on the options you chose that old orders will get imported to Shopify- BEWARE!
Thanks for your feedback
Setting products to Active prior to linking caused separate offers to be sent to Amazon. Our Amazon Setup Checklist is a great tool to get you started and avoid these types of issues.
Nikki