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Amazon does not care at all about their Amazon MCF customers. They are the lowest priority and Amazon doesn't fulfill our products or give any update to the customer until the last day. Recently, they imported all of our products under the wrong sku. Mistakes are ok, but then they gave us a random date that was 6 weeks out and said they wouldn't even investigate that they were sending our customers the wrong sku until the date passes. So they have been sending incorrect shipments out to our customers and have told us they won't care about that shipment until after the 6 weeks passes. I wouldnt recommend MCF to any business.
Hi Ziwi - thank you for taking the time to leave a review. Feel free to reach out to mcf-shop-app-support@amazon.com and we will be happy to assist you.
MCF is the worse. They don't ship your orders on time, no support, no help, after they don't ship on time and deliveries are not received on the days promised, customers are mad and will not use shop with you again. **If you call into support then email someone and you have to wait days for answers. In the mean time your order is still not shipped and when you try to cancel it because they failed to ship on time they will not allow you to cancel the order.
This is the repeat problem: They fail to ship on time. The order to your customer will not arrive on time for the wedding, baby reveal, or funeral. So then you have to ship the product yourself by EXPRESS OVERNIGHT and pay hundreds of dollars to keep your promise to your customers. You then have spent all this money and Amazon still will ship THAT original order late and will not allow you to cancel the order.
So you have shipped double the order amount and pay both Amazon and on your own for excess shipping charges to get a customers order to them on time.
This has happened more times than I can count. IF YOU VALUE your customers on your site or other sales channels DO NOT USE MCF. They do not ship on time, orders do not arrive on time and you CAN NOT rely on them.
MCF will not fill the order if an Amazon FBA order is opened at the same time. Amazon FBA takes priority over MCF.
Read all the bad reviews online about this mess. I WILL NOT USE MCF ever again. Stick 10 (not strike 3), I'm out and so is MCF.
I wish someone would have told me!!!!
Thank you for taking the time to leave a review. Our shipping SLAs only apply to items that are already stowed within Amazon fulfillment centers. With the Amazon MCF app, we display only available inventory in Shopify that is ready to ship and orders can route to MCF for fulfillment right when the order is placed to further reduce shipping time. We'd be happy to assist you with any further questions at mcf-shop-app-support@amazon.com.
We are having major issues with amazon mcf and their warehouses. Be prepared for the folllowing:
1) to lose 20% of your inventory
2) The amazon mcf does not show the inventory from amazon seller platform
3) almost zero responses from Amazon MCF and amazon itself
4) Most likely will lose your a lot of your customers
Hi ayaecofashion - sorry to hear you are having challenges with the app. We've tried to reach out to help resolve, but haven't heard back from you. Feel free to email us at mcf-shop-app-support@amazon.com and we would be happy to assist you.
Sync is not accurate and support is not helpful
Hi USA Pest Supply - we attempted to reach out to you to offer assistance, but we have not heard from you. Feel free to email mcf-shop-app-support@amazon.com and we will be happy to assist you.
I'm unable to uninstall your app, i've tried so many times and you keep appearing, this is causing us issues with double inventory and a lot of terrible reviews. Do not use this app there are plenty better.
Hi Arms of Andes team - we attempted to email you a few times to help you map your SKUs. Note that your SKUs must be enabled for FBA in SellerCentral to be able to map them in the MCF App. We would be happy to assist you to ensure you can easily onboard to the app!
The app works as it should. In other words we shouldn't rave when something works like it is designed.
What doesn't work though, are Amazon's policies when they lose packages. They can deliver a package to an address that has been demolished. They can deliver packages to next door neighbours, or they can just mark packages as delivered without said delivery. And then when one raises a case they say that oh well according to our policy if it is marked as delivered then we cannot reimburse.
Hi HirbawiUSA - glad to hear the app works well for you, but sorry to hear you had delivery difficulties. Feel free to email us at mcf-shop-app-support@amazon.com and we would be happy to assist you.
The inventory qty is not syncing and updated,
it's showing inventory even though it OOS, I have to cancel orders
Hi miomarino3 - sorry for the difficulty, we have updated our app to resolve this issue. We also attempted to email you to help resolve. If you didn't receive it or are still facing any issues, feel free to email mcf-shop-app-support@amazon.com and we will be happy to assist.
inventory count is not synching????!!!! please fix it asap!!! everyone did the switch and the fact that inventory count is not synching is a big problem after the switch!!!
Hi Alien Pros - sorry for the difficulty, we have updated our app to resolve this issue. We also attempted to email you to help resolve. If you didn't receive it or are still facing any issues, feel free to email mcf-shop-app-support@amazon.com and we will be happy to assist.
This app doesn't really work at all with a merchant account that has multiple stores. It doesn't let you pick the right account, doesn't let you change things if it picked the wrong one somehow, tells you to disconnect the account first before trying to link a new one (but gives no way to do that), is buggy and doesn't let you connect products, etc. It's absolutely not a "best in class" app like they claim it is, even the wording on errors/messages is unclear.
Hi Oojra - thank you for your review. We heard your feedback and we just launched the ability to connect multiple Shopify storefronts to one Amazon account today! Feel free to reach out to us at mcf-shop-app-support@amazon.com if you have any questions.
It would be nice where a note is placed before downloading that the app only supports Amazon US seller accounts only!!
In today's market I wonder why Canada is not supported?
Hi Tamaynesdecor - it was great connecting with you to explore alternative solutions that fit your business case. We want to thank you for feedback as we consider new functionalities to add to our app.