Amazon MCF: US Fulfillment

The primary reason I've only given 2 stars to this app is the lack of support for it. In 4 days of trying, I still can't get any. Five days ago a customer placed two orders. I sent in a request for fulfillment. FBA never acknowledged it. (Meaning, it doesn't even show up as "pending"). So the order is stuck. I can't cancel the order in Shopify because I've already requested fulfillment. And since FBA has no record of the order, there's nothing I can do on their end to resolve the issue.

10/10. This product is perfect integration for MCF and Shopify.

IF you get the chance to work with SONJA, you will be in great hands. I'm writing this because she's been working with us for years and with Amazon for nearly a decade and goes ABOVE AND BEYOND for you. I recommend this app, but especially if you can have the pleasure of working with her.

The ability to seamlessly add fulfillment capabilities to your Shopify store in just about an hour is impressive. The integration process was straightforward, and I found the instructional video helpful while configuring it. Thank you!

We are having major issues with amazon mcf and their warehouses. Be prepared for the folllowing:

1) to lose 20% of your inventory
2) The amazon mcf does not show the inventory from amazon seller platform
3) almost zero responses from Amazon MCF and amazon itself
4) Most likely will lose your a lot of your customers

Sync is not accurate and support is not helpful

If you sell on Amazon and want to use MCF to ship your website orders, stop thinking about it and install this app. It is FREE and it is made by Amazon. This is the only MCF app you need. I've used others, that charged $25/mn for the same features. Why pay more? As sellers, we pay enough in fees already. Just make sure your "auto-fulfilment" settings are turned on within Shopify or you will have to manually approve and send each order to MCF.

I can say this as an OG to the MCF app - I've been using MCF for our Shopify site for many years now starting with their older app, and the recent changes in the new app have been amazing! It runs very smooth, I've never had any issues when it comes to the inventory management and syncing products but in this newest version they have reduced a lot of the day to day workload in having to manually select shipping speeds per order which was always something cumbersome in previous iterations (and its entirely possible I was using these wrong then, but its set up automatically this time around). Once you set it up, it will map shipping speeds automatically to the customer's order and pushes the order with the correct shipping speed noted. Amazon's support has been amazing too, we wondered if we were able to automatically fulfill each other without having to confirm it each time - and they helped us out in a matter of seconds which saves us hours each week! (for those wondering, its a setting under your Shopify Settings: Settings/Checkout/Order Processing/Automatically fulfill the order‘s line items = yes)

Will be using MCF for many more years to come!

The app works as it should. In other words we shouldn't rave when something works like it is designed.

What doesn't work though, are Amazon's policies when they lose packages. They can deliver a package to an address that has been demolished. They can deliver packages to next door neighbours, or they can just mark packages as delivered without said delivery. And then when one raises a case they say that oh well according to our policy if it is marked as delivered then we cannot reimburse.

We initially tried a different MCF tool on Shopify, but this Amazon-native tool outshines it by miles. The setup and configuration are incredibly user-friendly, compared to similar tools where I spent hours with support just mapping our SKUs. The automation this tool offers is its standout feature. Once an order is placed, customers receive tracking details promptly. Having been in e-commerce for a while, I can confidently say this is a game-changer!