Amazon MCF: US Fulfillment , 55 reviews
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Not as easy to set up as other connectors, but Amazon was very helpful and made sure it worked. Orders are feeding through and so far so good.
If we compare this to TikTok, Amazon is a winner. TikTok is a loser.
In due time it should work really well.
Hi CompressionZ - we were happy to assist you and appreciate you taking the time to leave a review!
App works good for automating order fulfillment.
Support is pretty swift in case you have any issues.
If you need more flexibility and customization, you'll need a paid app for that
Hi SHYLERO - thank you for taking the time to leave a review and we were happy to assist with your questions. We will keep you posted with any future updates to our app.
Its a bit complicated to setup but once it's running it's a great service.
The App works.
But the shipping speed is not ideal while the inventory is relatively low.
Hi GKOPLUS - thank you for taking the time to leave a review. For MCF in general (not specific to our Shopify app), inbounding more inventory into our network allows us to improve our coverage to ensure we have products close to your customers. Let us know if you have any questions and we would be happy to assist.
I have been using the app for about 2 months in order to have all of my Shopify orders fulfilled by Amazon. The connection of SKUs was simple and once connected, it seems to be robust. I am in contact with direct Amazon support for technical issues and they are working on fixing any issues I come across, which seem to be minor.
I give it 4 stars at the moment mainly due to the customer support for logistics issues when an order arrives late or never shows up or other issues related to getting the product to the customer. When we come across these issues and have to contact Amazon support for refunds, it is way too much back and forth with overseas support when it should be much more streamlined if issues need to be resolved. If a customer states that an item never arrived, we should be able to get a full refund for the cost of the product and the associated fees for MCF, or Amazon should send out a replacement to the customer at no charge and refund us the cost of the product. This should not take a dozen back and forth emails to do so. Also, if a customer pays for expedited shipping but arrives a week late and the customer wants a refund for their shipping, it should be easier for us to request a refund from Amazon as we do not want to eat the cost due to Amazons fault. I hope that they provide better support for MCF customers soon.
Hi RoninFactory - thank you for your feedback and glad to hear the app is working well for you. We have passed along your feedback to our MCF Support Team.
This app is relatively bare bones but is quick and works well.
Ideally I would like to see the following updates or improvements.
1. Ability to change MCF shipping speed after the order has been placed by our customer before it is submitted for fulfillment. If the MCF shipping speed was displayed the same way it is on customer checkout that would be great.
2. Display the cost of the MCF shipment in the Shopify order
3. Display the expected ship date and delivery date in the Shopify order
Thank you for your review and feature requests. We are always looking to see what new functionalities we can add to our app - we'll keep you posted with any updates!