The sublist is not even existed. My app doesn't have a list and the account option blew the amazon channel. How can I create a list for Amazon?
Hi @Shopify, Thank You!
The app has been fixed and fully working again for us. We appreciate you taking the time to get it working again. Thank You.
World Voyager Co
App seems unsupported. Orders shipped through Shopify are not longer syncing with Amazon Central. Worked great for about a year, lots of issues as of recently
Tastes of Aloha
Inventory Sync and Fulfillment STOPPED working! Fix this... Amazon putting our account at risk of deactivation. **UPDATE - as of 7/15/2021 - the app has been FIXED! Thank you!
Plaid Room Records
We've used this app for 2 years in our store. We currently have 15,000+ products cross-listed on Amazon from our Shopify store. For a while - things were great. We hit a snag last year where due to some sync issues (oversells) our pre-fulfillment cancellation rate skyrocketed on Amazon. This led to Amazon placing a hold on our funds for 4 weeks (on top of the 2-4 holding period that is standard with Amazon). We worked through it - but seeing how quickly Amazon could deactivate us and keep our funds (at the time our balance with Amazon was $169,000) - we made moves to increase our prices on Amazon to slow sales. The goal was that we would ween ourselves off of Amazon or at the very least only be doing $30k a month in sales or so - that way if a critical event happened again we might only be out a few tens of thousands vs. potentially hundreds of thousands. I am so thankful we made that move - because that critical event has happened. The software has been sluggish for months - I've opened a few tickets with them with no resolution. Oversells and inventory sync issues have become quite common. But a few days ago it's like it totally quit. My account is now pending deactivation due to pre-fulfillment cancellation rates and late shipments. I'm thankful they only have $16k of our money - which we may or may not end up getting. Long story short - this app does not work.
If you are not going to support the app then please remove it and force us to use something different. This is ridiculous, this is our business. Our orders are not sending shipping notifications to amazon and we are over selling our inventory when it's out of stock! We are getting threatened by Amazon that they are going to suspend our account. Not good! I don't think shopify understand the severity of Amazon. If we are late on a number of shipments amazon will threaten to suspend our account. If we cancel a % of orders, amazon will threaten to suspend our account. I am desperately looking for a new app now.
Hey, there. Thank you for reaching out and sharing this feedback. We're sorry to hear that your store was impacted by this issue. While we didn't have a timeframe on when this issue could be resolved, our developers were made aware and began their investigations back in early July. Since then, we've rolled out a fix that addresses this issue.
If you're still experiencing this issue, then please visit the Shopify Help Center (https://bit.ly/2Vt7Et5) and our Support team can help take a closer look at your account.
If you'd like some new options to consider for Amazon, then we'd recommend taking a look at Amazon by Codisto (https://bit.ly/3iatPft) or Amazon by CedCommerce (https://bit.ly/3B29vFu). Cheers! -Elias, Shopify Support
Is there a NO star level? This app constantly goes wrong and Shopify is extremely slow to fix. Now it is broken and they refuse to fix it. As a Shopify user AND shareholder I am extremely angry. 7/10/21 Still no response from Shopify. Where is everyone going for help with this issue? Which app are y'all going to use?
Hey, William. We appreciate you reaching out and providing your feedback to us here. We're sorry to hear that your store was impacted by this issue and our developers were made of this in early July. Since then, our developers have been working hard with Amazon on resolving this issue and we're happy to inform you that a fix has been rolled out.
If you're still experiencing this issue on your store, we'd recommend reaching out to our Support team so we can take a closer look for you. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/2AWw5VA). Thank you. -Elias, Shopify Support
Yup - Stopped working. No longer syncing. Same problem as everyone else. Fulfilled orders no longer sync. ~ Amazon threatening to suspend account due to late shipments. Please fix so we can update this review!
Hey, there. Thank you for bringing this to our attention, and we understand how important it is for your orders to sync properly with Amazon. We've reported this issue to our developers back in early July, and a fix has been rolled out to address this issue.
If you're still experiencing any issues with orders syncing with Amazon, then our Support team can help take a closer look at your account. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. -Elias, Shopify Support
Stopped working. No longer syncing. Same problem as everyone else. Fulfilled orders no longer sync.
Hey, there. Thank you for reaching out and bringing this to our attention. We did experience an issue that prevented Shopify from syncing with Amazon properly, which our developers were made aware of back in early July. Since then, our developers have rolled out a fix to resolve this issue.
If you're still experiencing similar issues, our Support team can help take a closer look and report any issues on your store. To create a support request, please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account. -Elias, Shopify Support
Like many other users: The fulfillment stopped working. Please do something urgently. How can Shopify allow an app with an overall rating of 1.5 stars?
Hey, there. Thank you for bringing this to our attention and we appreciate you for sharing this feedback. While our developers were made aware of this issue back in early July and has been working with Amazon on resolving this issue.
We're happy to report that a fix has been rolled out, which should resolve the fulfillment/sync issue between Shopify and Amazon. If you're still experiencing any issues with this, we'd recommend getting in touch with our Support team through the Shopify Help Center (https://bit.ly/2AWw5VA). This way, we can take a closer look at your account and report any emerging issues to our developers. -Elias, Shopify Support