We set up an account with Amazon to take advantage of an additional sales channel. Amazon charges a $39.99/month fee for this, which was charged to our corporate card. Following that our Amazon account was suspended, before we even listed any products.
We have been trying to get this resolved for nearly a week, but all we get are automated replies that our account is in review, and we should ship any open orders and provide supplier invoices for all orders from the last 90 days. Obviously we've never even listed let alone sold anything on Amazon so the automated responses are pointless.
If anyone has any suggestions on how to resolve this or get a direct or responsive contact at Amazon, please let us know. If Amazon should resolve the matter we are happy to revise the review accordingly after actually using the app.
** Update. After literally 7 months of trying to satisfy them by uploading documents at their request, Amazon says "We have decided you may not sell on Amazon. We may not respond to further emails about this case".
Thank you Amazon for wasting my time for 7 months and charging me $40 for it.
For a small site, this may be ok, but listing your products on Amazon is probably best if done directly using Amazon's backend to create unique listings and descriptions which will benefit SEO.
To sell on Amazon, from Shopify, you have to link your products between the 2 platforms. To do that, Shopify presents you your Amazon products, 5 at a time. If you have hundreds of Amazon items, this is a very painful way of doing it. You have to scroll thru them, page by page, 5 at a time, and there's no easy or faster way to do it. In a nutshell, Shopify DOES NOT support the Amazon sales channel. They say they do, via this product....but this is such a huge fault, it makes it unusable.
Imagine having to look up the word "zebra" in the dictionary, and you have to get there by turning 5 pages at a time. Same sort of thing. Painful.
And it's been this way since Shopify released this Amazon connector. So, they aren't taking it seriously.
When contacting support, they only tell me, "Sorry, bummer"
Since seems that there are so many mix reviews about this app I will like to share my experience to give the future users another perspective:
This app has work good for me because before installing the app we had already a 6 month old working amazon account. So this app help us by tracking and automatically updating our inventory.
Amazon platform is old, very complicated and frustrating. Because it is a competition game, nobody is really super helpful unless you pay for a class. If you have time there is a lot of info online, be patient read a lot and practice, since its free to start your own amazon account, learn from trial an error.
Shopify listings are very general for any kind of sync with other sale channels.The listings should be redone in each sales channel in order to maximized the SEO of each platform.
Still we do buy shipping and fulfill the order thru amazon directly for 2 reasons:
1. Shipping options are better with amazon: shopify doesn't have first class mail.
2. We print the package slip from amazon: I believe the customer is expecting the package slip from the website he ordered.
Hoping shopify continues to improve with these issues with this app and other sale channels.
App is terrible if you sell products with variations. Not being able to group settings/updates together for like skus is extremely silly.
Needs mass update function for like SKUs.
Also needs to pass UPC when available even if you select "made by me".
The Lavender Lilac
takes way to long to load your products onto amazon.
Not available to the little guy have to have an Amazon business account and pay the monthly subscription.
Be nice if some of these apps were geared at helping small or new business get off the ground instead of exploiting them financially.
This app is absolutely terrible. I will not be using this for my online Amazon marketplace. Unfortunately, if I want to sell on Amazon, I have to list each products individually since Shopify doesn't allow the same categories as Amazon does.
How in the heck do you not offer a "pet supplies" option? Just absolutely mindblowing!
Back to one star...zero star, if possible. My sales increased by 35% with Amazon in the last few months, but so did my anxiety. The app doesn't properly sync inventory and we continuously got orders with 0 stock. It then caused a bunch of customers to complain that we're sending items too late and Amazon suspended our account. Somebody shoot me at this point. After everything...all that work lost...my best conclusion is to sell directly through Amazon's own platform using separate inventory. Using this app was a course in what NOT to do in e-commerce.
I'd like to make an update to my review below. After months of going through hoops for Amazon, I was finally able to get my products listed and have made a few sales so far. I gave it one more star just because of this.
The app is not intuitive to our needs as Shopify merchants and you need to take at least 10 minutes per product to list. You also need UPC codes (for each variant) if you are selling your own brand or a trademark. Both can cost you hundreds of dollars, but there are some UPC code sellers who will sell in bulk for a relatively low price.
I will stay on just because Amazon is the largest online retail platform, but I also highly recommend the eBay app. It was far less demanding and all of the products I wanted listed were done so with a few tweaks in about half an hour.
ONE advantage of selling original products on Amazon besides the expanded market: it is so difficult to start that many will be turned off by it and you'll have less competition once you get on there.
Is it just me or is Amazon really trying hard not to get us on their site? Maybe they want us all to do FBA instead? This app and Amazon customer service is horrid at best. I also signed up to eBay and their process was a breeze compared to Amazon's. I still have to set up products, but at least the products went live instantly. With Amazon, I'm still waiting for some third party company to approve my seller permit. I don't even think they exist. It's been almost two weeks and still no reply. I don't want to open another chat with Amazon customer service because they seem to have been trained poorly and can barely understand my English. I'm about ready to give up on this app :(
Mid-Nov: I wish I could give this app another 1 star or negative star. After the umpteenth time with their bad customer service, I finally canceled my Amazon seller account. I will also stop being their customer. This is what happens when a company gets too big. They just don't give a sh!t about any individuals, let alone small businesses.
This is not the best sales channel, but it has possibilities. One work around for not having to get a paid pro seller account is sign up for Handmade at Amazon and get a seller account free if you make any of the stuff your selling. Then you don't have to buy any UPC's (which you still can on various sites). Once you have a Amazon Store it gets a little easier to create products, but make sure that you use exactly the specifications that Amazon requires. (images with white background, etc.)
Also, if you dropship wit Printful you can create the same products for Amazon Store as you have on Shopify through the Printful/Amazon store integration. This works the best. One side note: ArtofWhere now has full Etsy integration so you can sync all the products that you have ever created for Shopify up to Your Etsy Store. Just make sure you view your synced items on Etsy and hit publish (20¢ charge).