Since IOS update and app update the Amazon app does not function properly. When you try to access the Amazon sales channel app on the Shopify app you get a message saying to enable cross-website tracking while the feature is already enabled under settings. This has not been resolved by the support team and it is going on another week since I brought it to their attention. Another issue is the tracking information from Amazon does not sync in the Shopify app causing you to have to manually input the tracking numbers so that it shows that the orders integrated from Amazon were fulfilled and shipped.
Hi, there. Thank you for letting us know that the app isn't functioning properly - it sounds like our escalated team is already looking into this for you. While investigating complex technical issues can take time, I'm sure the team is working hard to get back to you and will do so as soon as they can.
Regarding Amazon not syncing tracking numbers over to Shopify, typically you should be fulfilling your orders from within Shopify (not from within Amazon), and so there wouldn't be a need for any tracking numbers to be synced over. I'd like to learn more about this issue, so I will send you an email shortly to discuss. Cheers! - Brie, Shopify Support
I have used this app for over a year I have a large inventory this app does keep inventory accurately. and does import sales information. When you change your inventory and needed to delete items it does not automatically delete the links you have to do so manually. Also does not differentiate between Parent, FBA, and FBM listings. You cannot search for errors in linkage by title, SKU or UPC.
Thank you for sharing the experience that you've had with the Amazon channel. I'm sorry to hear that the app hasn't been functioning as expected for your business. Your feedback is appreciated, and I will ensure that it is shared with our developers in hopes that we can improve the channel. Warm regards! -Oliver, Shopify Support
It stopped feeding my products into Amazon. I have to basically redo all the work twice in Amazon to have both platforms with the same info.
Shopify doesn't give the option to login to an Amazon store with a different email address, and Amazon won't let me open a store with my shopify email address
When you link the products between shopify and Amazon, this app works great. But, ALL Merchant fulfilled orders on Amazon get added to Shopify as a sale, even if they aren't linked. Shopify Tech's answer was that "This is done for fulfilment purposes, as we assume that a merchant will want to purchase shipping labels via the admin for all orders, including Amazon orders." This can still be accomplished by manually entering the order into Shopify. I will gladly reinstall this app when the ability to completely unlink Amazon products from the Shopify store is available. Until then, I have to make alternative arrangements.
Terrible at posting products from Shopify to Amazon but useful for inventory control - never will I under or over sell again on Amazon and my Shopify site.
I never used this app to create listings, because it only works for certain categories, none of which my products apply. I only use it to reconcile item quantities, which it succeeds, and to enter orders. It used to succeed there, but now it doesn't. It never entered my amazon.ca orders, but I expected that. Now it doesn't even take the "Amazon Prime" orders, even though they really don't differ from regular orders at all.
Wow! A monthly fee and a referral fee! highway robbery!
App is terrible if you sell products with variations. Not being able to group settings/updates together for like skus is extremely silly.
Needs mass update function for like SKUs.
Also needs to pass UPC when available even if you select "made by me".
Very confusing, but worked good for a few weeks syncing orders and inventory....however Amazon orders no longer transmit to Shopify and inventory no longer is deducted out of Shopify inventory when an item is sold on Amazon which is going to cause issues for sure.....Support on both sides is useless as no one understands the issue at hand