AmChat: AI Chatbot & Support

AmChat: AI Chatbot & Support

by Ameex Technologies

3 in 1: AI Bot for Products; FAQs & Search; Customer Support

1.0 of 5 stars(1 review)

Fully Customizable

Customize the bot to answer specific questions your customers have and provide a custom experience just for your store.

Ready in Minutes

To help customers find products, answer questions, search content, submit leads and checkout directly from any page.

Customer Analytics dashboard

AmChat is automated via APIs so it’s always up to date, with a full analytics dashboard to analyze performance and suggest optimizations.

About AmChat: AI Chatbot & Support

A 3-in-1 Solution

3 incredible features rolled in one – AmChat is a chatbot, a lead generation & customer service chat and cart preview app. You can use all three, or pick and choose which features suit your store!

Say Hi! to AmChat

AmChat is a personal assistant chatbot for each customer that visits your store, helping them navigate by curating products they’re looking for, finding content, answering questions and helping find order related information.

Functionality on Day 1

AmChat has functionality out of the box – we’re not like other bots that require you to build flows for every conversation. We’ve used a redirectional and content curation strategy to allow your users to serve themselves with answers the second you add AmChat to your store.

No Coding Experience Needed

When building bots, adding more function is key. AmChat’s no code solution to adding more conversation means anyone can do it. And our team will be there to help – we’ll work with you on an as-needed basis to recommend and implement optimizations.

Automate Repetitive Questions

Continuously add answers to repetitive questions that you or your customer service team faces every day. Reduce the number of customer service requests as your bot becomes more mature, allowing you and your service team to focus on answering higher value, higher converting questions. AmChat’s concierge and redirection strategy allows your customers to find answers to simple questions, and reach out to you for more complex ones.

If a customer can’t find an answer to your question in two tries, we ask them if they’d like to reach out to a team member – ensuring they don’t get frustrated.

A great example of automation – order tracking! AmChat can leverage order tracking tools so customers can track orders, get their status, show history and initiate returns without having to speak to an agent every time – freeing up your agents and bettering the customer experience.

AmChat Has An Analytics Dashboard

AmChat leverages your API data so the bot is always up to date. Products, articles, collections, discounts and so on – AmChat can find stuff for your customers with just a query.

AmChat’s Analytics Dashboard has an impressive suite of metrics so you can analyze your bot performance and customer experience. With bot focused metrics like number of sessions, number of questions asked and number of successful answers, you can oversee engagement over time. And with store specific metrics like keyword analysis, fallback analysis and intent distributions, you can see what your customers are looking for that they can’t find! And our team will be there to make sense of these insights and suggest what to do with them.

Note : We currently support English language only.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery




1.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
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Most recent reviews

A.A beauty product

, I tried this app and almost all my products were gone as soon as I deleted it it was back to normal, and I waited 6 weeks for the alleged sync with my webshop and it hadn't happened yet

Developer reply

January 11, 2021

Hi! Thank you for trying out AmChat. Our team looked into what could have caused this issue, but we couldn't find anything that could be it. It looks like you downloaded AmChat only a week ago, not 6 weeks ago, and AmChat has no permissions to update/delete the products, so there shouldn't be a web sync with your store either. If at all we find the root cause (even if it not due to AmChat), we'll be sure to let you know at the earliest. We will be more than happy to serve you in future. Thank you for writing to us.