AmChat: AI Chatbot & Support

AmChat -Everything you need in the bot AmChat is a personal assistant chatbot for each customer that visits your store, helping them navigate by curating products they’re looking for, finding content, answering questions and helping find order related information.

Out of the box Functionality

• Customer Engagement 24X7 Assistance to your customers in finding right products and answers and give them a hassle-free experience.
  1. Click through experience
  2. Conversational (AI) experience- We’ve used a redirectional and content curation strategy to allow your users to serve themselves with answers the second you add AmChat to your store
  3. Quick Access Menu
  4. Product Recommendations

Reduce load on your support team –

Continuously add answers to repetitive questions that you or your customer service team faces every day. Reduce the number of customer service requests as your bot becomes more mature, allowing you and your service team to focus on answering higher value, higher converting questions

1. FAQs responses - Automate repetitive questions
2. Cart Management - Customers can track orders, get their status, show history and initiate returns without having to speak to an agent every time – freeing up your agents and bettering the customer experience.
3. Order Tracking

Sales and Conversion -

Show your customers right message at right time like discounts , promotion offers – So they don’t leave your store without making a purchase

1. Customized welcome messages
2. Promotion and offer messages
3. Pop-up notifications
4. Page targeting

Full UI customization -

Manage UI of your bot anytime. Change colour, icon, position that suits your store. We have provided easy configuration so you can do any change within 1 minute.

• No Coding Experience Needed

When building bots, adding more function is key. AmChat’s no code solution to adding more conversation means anyone can do it. And our team will be there to help – we’ll work with you on an as-needed basis to recommend and implement optimizations.

Connect directly with your customers -

If a customer can’t find an answer to your question in two tries, we ask them if they’d like to reach out to a team member – ensuring they don’t get frustrated.

1. Smart Lead generation Form
2. Live agent chat –(On-demand)

On demand Integrations and Channels CRM – Salesforce, Zendesk Social Media – FB, WhatsApp On-requirement with other platforms