Amote ‑ AI‑powered Cart Upsell
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Really good app and the support team is super helpful. They fix your issues fast!!
You keep on resetting my settings and finally the apps is not enabled properly
Hi there,
We’re truly sorry for the frustrating experience you had with the app settings and activation process.
We completely understand how disappointing it can be when your settings are not saved properly and the app does not work as expected. That is definitely not the experience we want our users to have.
We also noticed that our support team previously reached out regarding your issue but unfortunately did not receive a response from your side. We sincerely apologize if there was any misunderstanding or inconvenience during the support process.
Your feedback is genuinely important to us, and we would truly appreciate the opportunity to assist you properly and investigate the issue in more detail. Our team would be more than happy to work closely with you to make sure everything functions correctly on your store.
Please feel free to contact us anytime, we’re always here and ready to help.
John
amazing tools
hello
I think that in Cart Upsell - Frequently bought, there should be a View product button, not Add to cart, because no customer buys without first seeing the product details. I think this button would be more useful than the one that is now. I sent you this message before via email, but you did not respond.
Overall, the app works nice, very useful
The guys went above and beyond, jumped into my stores backend and resolved a code conflict that was even due to another app!
User beware! When you use this app to promote a spending tier to get free shipping, it will generate an automatic coupon code every month that will give the order free shipping, even if you already have free shipping tiers set up.
HOWEVER, if you don't manually go in every month to limit how much shipping to give away for free, all of your customers can select higher tier shipping (e.g. $40+ Priority Express) and the coupon code will work!
NONE of this is documented nor alerted to you in the settings menu for the app. The pulldown just says "free shipping".
It is ridiculous that an app that is "built for Shopify" can't hook into your pre-existing parameters for free shipping.
More egregious is that it has to generate a code every month for it to work.
And that to limit how much shipping it gives away, it seems like you need to manually limit the code every single month.
Just a colossal failure in UX. Luckily the app only managed to lose me $40 just one time.
Oh and support has not responded after 48 hours. Not great UX there, either.
Hi Tom,
Currently, our app uses Shopify's official Discount API, which does not support excluding specific shipping methods like the $40+ Priority Express option in your case.
We suggest exploring the two alternatives mentioned in our previous email.
On our end, we will work on improving our in-app UI to better reflect this limitation.
We apologize for any inconvenience this may have caused.
Regards,
Amote Team
This app literally doesn't work, main problem is with rewards and discounts, support takes 2 weeks for any action. UPDATE. app totally stopped working
Hi there,
As explained via email, the feature you requested is not currently available, but we’re actively working to include it in our next update.
Meanwhile, the app is functioning normally without any issues. If you're still experiencing problems, we kindly recommend checking via an Incognito window to rule out any local caching issues.
We truly appreciate your patience and understanding as we continue improving the app.
Excellente application ! Simple d'utilisation, fluide et très intuitive. Elle m'a vraiment facilité la gestion de mes tâches au quotidien. Je recommande à tous ceux qui cherchent une app pratique et efficace. Top
I just started using Amote. It is a very good cart upsell app with all features needed for great customer experience. The pricing being free currently is the added advantage. The technical team is very prompt in replying and resolving any queries or issues.
Mala, no se mostraba en la página pero genero descuentos automaticos y se combinaron entre si y estos se usaron por clientes y me hizo perder dinero.
Hello,
Since we hadn't received any previous support requests about this issue before your review, we kindly ask you to reinstall the app and give us a chance to assist you.
Sincerely,
Amote team
