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Avis (160)
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You keep on resetting my settings and finally the apps is not enabled properly
Hi there,
We’re truly sorry for the frustrating experience you had with the app settings and activation process.
We completely understand how disappointing it can be when your settings are not saved properly and the app does not work as expected. That is definitely not the experience we want our users to have.
We also noticed that our support team previously reached out regarding your issue but unfortunately did not receive a response from your side. We sincerely apologize if there was any misunderstanding or inconvenience during the support process.
Your feedback is genuinely important to us, and we would truly appreciate the opportunity to assist you properly and investigate the issue in more detail. Our team would be more than happy to work closely with you to make sure everything functions correctly on your store.
Please feel free to contact us anytime, we’re always here and ready to help.
John
Beware: this app NOT FREE.
Don’t be misled by the “Free” label, there is no real free tier. The pricing starts at $15/month, the listing is misleading.
User beware! When you use this app to promote a spending tier to get free shipping, it will generate an automatic coupon code every month that will give the order free shipping, even if you already have free shipping tiers set up.
HOWEVER, if you don't manually go in every month to limit how much shipping to give away for free, all of your customers can select higher tier shipping (e.g. $40+ Priority Express) and the coupon code will work!
NONE of this is documented nor alerted to you in the settings menu for the app. The pulldown just says "free shipping".
It is ridiculous that an app that is "built for Shopify" can't hook into your pre-existing parameters for free shipping.
More egregious is that it has to generate a code every month for it to work.
And that to limit how much shipping it gives away, it seems like you need to manually limit the code every single month.
Just a colossal failure in UX. Luckily the app only managed to lose me $40 just one time.
Oh and support has not responded after 48 hours. Not great UX there, either.
Hi Tom,
Currently, our app uses Shopify's official Discount API, which does not support excluding specific shipping methods like the $40+ Priority Express option in your case.
We suggest exploring the two alternatives mentioned in our previous email.
On our end, we will work on improving our in-app UI to better reflect this limitation.
We apologize for any inconvenience this may have caused.
Regards,
Amote Team
App is bugging, E-Mail support takes days to answer, deleted the app and the app functions are still in my shop. Do not download!
Hi there,
We’re truly sorry to hear about your experience with Amote.
We sincerely apologize for the issues you encountered with the app behavior and the delay in support responses. We also understand how frustrating it can be if app-related functions remain in the theme after uninstallation.
In some cases, theme app blocks or embedded code may require manual removal depending on the store theme configuration, and our team is always happy to help clean everything up properly.
We genuinely appreciate your feedback and would truly welcome another opportunity to assist you and resolve the remaining issues on your store.
John
Mala, no se mostraba en la página pero genero descuentos automaticos y se combinaron entre si y estos se usaron por clientes y me hizo perder dinero.
Hello,
Since we hadn't received any previous support requests about this issue before your review, we kindly ask you to reinstall the app and give us a chance to assist you.
Sincerely,
Amote team
This app literally doesn't work, main problem is with rewards and discounts, support takes 2 weeks for any action. UPDATE. app totally stopped working
Hi there,
As explained via email, the feature you requested is not currently available, but we’re actively working to include it in our next update.
Meanwhile, the app is functioning normally without any issues. If you're still experiencing problems, we kindly recommend checking via an Incognito window to rule out any local caching issues.
We truly appreciate your patience and understanding as we continue improving the app.
Forces you to install a chrome extension that will "read and edit all websites". When a browser extension can read and change data on all websites, it means that the extension has permission to access and modify any information displayed on any website that the user visits.
This can include personal information such as login credentials, credit card details, and other sensitive data that a user may enter while browsing the Internet. Such permissions are often granted to extensions that provide certain functionalities but can also be misused by malicious actors to steal user data or spread malware.
Hi there,
Thank you for sharing your concerns, we completely understand why the browser permission request may feel worrying.
The Chrome extension is only used to help analyze and configure the store theme correctly during setup. The permission wording is a standard Chrome requirement for extensions that interact with Shopify themes across different store pages. The extension is not designed to collect personal browsing data, payment information, or sensitive customer information.
We truly appreciate your feedback because we understand how important privacy and security are for store owners. Our team will continue working on improving both transparency and the onboarding experience to make this clearer for users in the future.
Thank you again for taking the time to share your experience with us.
Anna
Useless app nothing was working! Cannot deserve 1 star as well. Nothing is happening! Tried changing the sliding cart. Still remains same.
Hi there,
This is Josh from Amote Support Team, and I sincerely apologize for any inconvenience you may have experienced.
Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue.
idea is good but to use this app needs chrome ext, so for me its useless
Hi there,
Thank you for sharing your feedback. We completely understand that requiring a Chrome extension may not fit everyone’s workflow, and we’re sorry the experience did not meet your expectations.
The extension is currently used to help analyze and configure the store theme more accurately during setup, but we truly appreciate your feedback and understand why this requirement may feel inconvenient.
Thank you again for trying Amote and sharing your honest experience with us.
John
Bad app.
It automatically published things to our cart page on our live theme..... without our consent... Had to uninstall. I don't recommend it.
Now i will have to check if it has left some code/script as well...
Hi there,
We’re truly sorry for the experience you had with the app previously.
Since then, our app and support service have continued to improve a lot, and we’re constantly working to make the experience smoother and more reliable for merchants.
We would genuinely appreciate the opportunity to support you again and provide you with a much better experience this time.
Thank you again for your feedback.
Anna
