Amped: Email & SMS Popups , 29 avis

I reached out to support email with a 3 simple questions and Sawyer asked me to get on a call with him. I said I prefer to just get an email reply as the 3 questions can easily be answered with a few lines via email, no calls needed. From then on, I never heard back from Sawyer.

So I followed up again and started cc'ing Matt's (founder) email as well, no reply. Started cc'ing their support email, no reply. Also cc'ed Sawyer's work email, no reply.

I have sent 10 follow up emails over the spend of 9 weeks, not a single reply from any of them. I had to watch a 30 minute recording of the demo just to get 1 of my questions answered. For the other 2 questions I have left, I needed to install the Amped app to figure out myself. All of these could've been mitigated with just one email from Sawyer, Matt, or their support team. But no reply, everything is recorded in the email. There was no rudeness whatever in my emails or anything that should warrant this. All I did was just told Sawyer I prefer to get the answer via email instead of getting on a call, and radio silence was what I got in return.

Since I have to download the app and figure out myself whether Amped can do what I was asking about, I might as well write a review of what happened. Everything is recorded via email and the Shopify team that reviews the review submissions can reach out to me if they want proof of what I said in this app review.