Amplified Email & Abandon Cart

Pathetic customer service. Their free plan provides 500 emails per month. I have only sent 100 emails and they are showing that monthly quota has expired for more than a month now. I reached out to the customer support and its been 2 weeks. I am yet to get a solution on this trivial issue

The problem with this app is they count on your forgetting that over time this app will cost more and more regardless if your income goes up or not because its based on the size of your customer database which grows with time even if your income stays the same. So you can start out paying $29 and over a few years even with no increase in income it'll end up being well over $100. Also these price tiers they list are misleading, they increase far more incrementally, roughly ever 500 customers the price increases, regardless if your sales have increased or not. And while this app may seem worth it at $29 its certainly not worth it as the price goes up and up with no additional service. The best way to avoid THIS SINK HOLE is to just pick out a different app with a different price structure.

Site keeps asking me to have them verify shopify account. After around 10 requests with no action I GIVE UP! Poor customer service.

This app and company has gone massively downhill. When we first installed this app years ago it was a cart recovery tool. Since then it has been reinventing itself as other things relating to marketing but whilst doing do they have messed up on more than one occasion. They moved us to some horrendously priced plan when they made the first big shift, we had to complain and apply for a refund, we were then reverted back to our old plan. The second time we had an issue they had again upgraded the software, but when they did this they reverted our account back to default cart recovery, removing our custom messaging and colour schemes without our knowledge. Most recently we have found that the app was blocking our add to cart button and making it perform poorly on mobile, we have just deleted this app and all our problems are solved, the add to cart is working again, and this horrible app is now gone. We would advise to look elsewhere for cart recovery!

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MUST READ !!!
Consistent Cart takes credit for a sale if the customer completes their purchase within 72 hours of when the app sends them an abandoned cart email. Regardless of if they see the email or not.

Be careful! It says "Monthly fee scales with the extra sales generated". I'm getting charged $49/mth but after analysis I found that 70% of "extra sales generated" were not generated by this app.

I analysed my Consistent Cart Dashboard and here are the results...
➞ 40% of "extra sales generated" - recovery email was never opened by the customer.
➞ 30% of "extra sales generated" - were made by customers that were in contact with my customer service team and purchased after speaking to them. About half of these customers never even opened their emails.
➞ 30% of "extra sales generated" - are probably genuine.

They do offer a few things that I really like but I am currently searching for another app made by a developer that is more honest with the abilities of their app.

After checking various metrics, I too have come to the conclusion that this company / app is generating fake carts and giving you miss information. I'm guessing they are generating all the fake 5-star reviews as well.

I would give them 0 stars if I could.
You created a perfect cart abandoned email and send it to your customers. But you DO NOT HAVE ANY DATA about your emails and conversion info. I even made my own excel form to ask their developers to send me the data I was supposed to have. DO NOT USE THEM. Terrible experience.

Its been several months and there are still no Cart Metrics!

New update is not working, they caused our site to be down for hours as well. In addition, the notifications are wrong - completed sales are marked as abandoned carts, and some additions are not accurate. Its now lagging very badly as well, causes issues... not liking this anymore at all. Will look for a better solution.

UPDATE REVIEW - still a horrible application - it shut down our store. If a customer comes back more than once it counts as an "add to cart" they fake visitors and cart additions, and in my opinion do this so you think you have possible conversions. Unreliable and false information. DO NOT use (just my personal recommendation)