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Installed app to use the free Persistant Shopping Cart feature. Unbeknownst to me, the app changed to paid version. Never used any of the paid tools, did not get a full refund (only refunded 1 month). Be cautious when installing and read the fine print.
App ‘recovered’ £30 worth of sales and charged us over £250 for usage fee. This is extremely ridiculous. The free plan is highly misleading and these hidden costs are not shown to you in any way shape or form.
Hi! We apologize for this experience. We'll contact you shortly to make this right.
- Judith C.
Although the app is good but we had to uninstall it. The app pricing has gone up 200%?? And just before we uninstall it, their system suggested that there is an "Entrepreneur Plan" for new stores/stores not making high sales. We asked if we can apply for that and were told to fill in a form with our store information. We submitted the form and were told they will make an offer. It has now been 6 days and we still have not heard back. Tried following up with their live chat but no response. Never provide them with your store information
Poor business ethics. Never like this app anyways.
bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit bullshit
sorry its not free its 5$ a month
Horrible App based on my experience and opinion. They 'recovered' $125 and took $15 from my account. I quickly removed this app after I checked saw how much they took.
Good customer support. Terrible billing and subscription set up! I was Charged a significant amount without prior knowledge to being subscribed. Be very careful when using this app and PROCEED WITH CAUTION!
Hi! We're truly sorry to hear about your experience and I completely understand that you're upset.
It may be helpful to know that we've refunded the charge that was made to your account and we've also sent you a follow-up email.
I had really high expectations with this app after seeing all of the 5-star reviews; however, my experience so far has been disappointing. The admin side of the app is designed well and is intuitive, but...and it's a huge BUT...I cannot get the automated cart abandonment email series to work properly AND I do not receive any replies back from support!!! I tested my cart abandonment series using my personal email address. The result of the test was I received two cart abandonment emails at the same time, the third email was never sent at all! If an app doesn't work as promised and I don't get any help from support then what's left? So I am now left with an ineffective app, likely some left-over code when I uninstall, and the task of having to find an alternative solution. Not cool!
App works great. But their new billing is not worth it. They charged us based on the amount of contacts we have in our database, not sales recovered. So we got charged based on sales we had years ago and still have the contact information in our database. This app has nothing to do with those sales and it is not worth it.
Thank you for taking the time to share your feedback with us. We really appreciate it.
We have reached out via email to address this situation and we hope you can get back to us. Thank you again! :)