Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to enhance sales and recover lost sales through engaging Email & SMS campaigns, pre-built automations, and real-time metrics. Its abandoned cart email flows and email campaigns are particularly appreciated. The app is easy to use with a user-friendly interface and the customer support team is praised for their quick and efficient assistance. It's suitable for both new and experienced merchants, with many noting significant increases in sales and recovery of abandoned carts. The app's support for multiple marketing and conversion features is also highlighted.

June 25, 2017

Very Useful in terms of tracking information regarding customers behavior

Marvin Entreprise
Haiti
11 months using the app
Edited April 12, 2020

i use 4 shops with contist card i like it. working good without problems. So i use a new shop again. hehe

lovepawdog
Germany
10 months using the app
Edited October 30, 2018

One week in and went through all settings. The app looks well structured and the features sound like they can increase conversion. However, several elements are not working, like messenger or no birthday email button for customers to act upon. Furthermore the email capture before checkout is buggy on landig pages and doesn't let the customer click the button. Customer support is the worst of all these complaints, their chat is never online, the call button in the app doesnt even work, the email I sent to support comes back as bounced(!) so the only way was to click the support button on the shopify store page for consisten cart. Sent my feedback a few days ago, hope someone replies! Might update this review afterwards.

Update a few weeks later:
in the beginning i was upset because contact options didnt work and there seemed to be some bugs in teh system. worst of all i fel left alone with the bugs. then turned out some of my ad blockers were blocking chat/contact and some other elemenets of the app, so addign your app to trusted sites worked. the team should either fix this so they are not affected by popular ad blockers, or at least advise people that they should be careful.
some othe rbugs were resolved after that by support team. others, like the call button not working in the app were not addressed. the app has sent some abandoned cart follow up emails but not extra rebenue so far, will see and maybe update again. so i have a better feeling about this app now and happy to update my review.

You're so gadget
United Kingdom
10 months using the app
April 21, 2017

Valuable information, helps to know what clients are watching. Love it!

Kindbox
Switzerland
10 months using the app
July 30, 2018

Really awesome for many things

Prati Shop
France
10 months using the app
October 20, 2018

So far so good, seems to have recovered at least one cart. Let's see what more it can do in the future. Will update as time progresses.

Shinda Iro Apparel
United States
10 months using the app
August 1, 2017

Its cool

Kamuistore
Germany
10 months using the app
February 19, 2018

So far so good, its helping me get an idea of what people are leaving on their carts.

Brooily
United States
10 months using the app
September 28, 2021

Had a serious issue with billing as I was being overcharged and Muhammad at customer support helped me immensely!

Love Over All
United States
9 months using the app
Edited November 3, 2021

Worked wonderfully for what we needed it for! Was effective at sending out emails and SMS messages.

DYM Athletics
United States
9 months using the app
CartKit replied November 3, 2021

Thank you for sharing your experience with us! We are glad by how much you like the app.

If any issues or concerns arise please do not hesitate to let us know.

-Shiela