Answer AI Chatbot & Live Chat

After trying out 9 different AI chatbots, we can safely say that Answer AI is possibly the most customer-centric company we have come across.

While our product line and volume (>300K SKUs of Industrial Parts) required a lot of non-standard work on their part, Ben & Thomas kept us updated at every step of the way on the progress and put their best foot forward.

As unfortunate as it is that there were bottlenecks as their current offering is designed with a focus on Fashion & Apparel Stores, we have no doubt that the way they approach each client's needs is going to propel them to be THE AI CHATBOT plugin everyone's going to be after.

They took it a step further and arranged for the refund of the subscriptions for the months we were on their paid plan as a goodwill gesture. This last bit has left us feeling deep respect for the company, as this is not something we see often.

Ben, Thomas - Thank you for everything!

Answer AI has been an absolute game-changer for our customer service team! It has become such a powerful tool, significantly reducing the volume of inquiries that reach our agents. This has allowed our team to focus on what truly matters, delivering exceptional service for more complex issues.

The responses are impressively accurate and always maintain the correct tone of voice, ensuring our customers receive consistent and high-quality support. What's even more fantastic is that our customers now have access to 24/7 support, giving them the help they need whenever they need it. This has not only improved the overall customer experience but has also boosted team efficiency.

We couldn’t be happier with the results and look forward to continuing to use Answer AI!

A great app. You can review the chats with customers and see which the AI has been able to answer and where it needs more information. You can then customise it and build up more specific responses and build the knowledge base of the AI.

Amazing support and a great company to work with.

Love it! This is going to be a huge time saver for me as I single handedly run my new online store while managing my off line store. Setup was a breeze, and the team on hand to help

What can i say apart from this is an exceptional app and second to none when it comes to AI chat support for your business. Not only is the core functionality excellent and does exactly what it says it does, the support team behind this are also extremely helpful and supportive and will work with you to make sure the app delivers and is suited to your business requirements and help you along the way. Definitely highly recommend!

Ben and Tom have been fantastic to work with. They are always on hand for any questions and are always looking at ways to develop the app with our individual requirements in mind. Answer Ai Ltd are not a company that builds a product and leave it at that, they are continually developing and improving and its refreshing to work with such a proactive team.

Brilliant app! We are a small team so to free up time by having Answer AI installed has been invaluable to us. The support has been incredible - from the onboarding and hand holding from the start, speaking regularly on video calls to constantly improve the answers provided, we've never had this much support on tap from any other app. Highly recommend.

I cannot say enough good things about this app and the CEO, Thomas Hill. Our company went viral this year. We’ve had a 400% increase in sales and we’re still growing. Our “team” consists of the owner and myself. We were going crazy trying to manage the massive influx of customer service requests. We were working late into the night. Since we’ve added Answer AI, it’s cut our work down 90%. Their app integrates with our ReCharge subscription app. So customers can easily manage their accounts. It’s been the biggest blessing. You NEED this app!!!

We had reservations before using Answer AI Or any chat app due to the negative experiences we have had as consumers on other sites. I’m so happy we ignored ourselves as this app really is very good and far superior to any app I’ve used on any other website. My advice is stop looking and just add it to your site, it will reduce your emails received and be genuinely helpful to your customers.

Really great app. Helps the overall cusotmer journey. Saves time for the customers and for ourselves.. Highly recommended.