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Best customer service, very personal which is nice compared to other pod apps. Great quality products and super reliable. Using them for both shopify and etsy is great.cheers!
Hello hello
We are trying our best to give better support to our users. I know that time difference is a bit problem (because we are in UK) but I believe we are doing ok.
Instead of adding more support team members to cover other time zones who has no idea about our services and printing, we are trying to keep the support team small but efficient.
We love you.
Uygar and AOP+ Team
PS: Please contact our support, we have a small surprise for you because of your lovely feedback!
***UPDATE***
After a customer's order was shipped back to them, i sent an email to them about the time urgent matter because we are awaiting a youtube video about our product line. 8 days later, no email back. What a great way to show off our product line..
quality is great... Turn around time on receiving an order is excruciatingly painful. Takes 2-3 weeks for any order. Ridiculous. No customer wants to wait that long.
Hi
Thank you so much for the review and and we totally understand your concerns. Our standard production time is around 3 to 5 days but depends to the destination shipping time could be different. Please keep in your mind we are in UK. We are trying our best to find faster shipping options for our customers. At least you liked the quality :)
We love you.
Uygar and AOP+ Team
This app is pretty easy to use, has a good amount of options but the shipping times (3 weeks and counting) is horrendous. I'll be switching to another company that has better shipping. Luckily it was just a test order back in April 24th but if it were an actual customer I know I wouldn't here the end of it.
We’re sorry to hear about your experience with the shipping timeframe, we know how important to you and your customers to receive the orders as soon as possible, we investigated what happened to make sure we did not miss anything on our part. I have below the timestamp of the order progress from the start:
April 24th - Order received in our AOP APP
April 27th - Order was paid and was forwarded to our production for processing, once the order is paid only time production process will start.
May 4th - Order shipped within the time frame (5 business days)
May 7th - Our US facility received the order
May 8th - Order passed to the USPS
May 10th - USPS scanned and received the order
Looking at this, the order is with USPS now, as we all know, we do not have control over shipping delays with the courier once we handed over the orders to them, we at AOP make sure that orders are processed and shipped out as soon as we can.
If you need further assistance you may reach our support at help@aop.plus
ok
Thanks for your review. Hope you had a great experience with us. If you need anything our support team are available 24/7 to help, you m
We love this app as it is so easy to use and saves us so much time!!!! The products line is fabulous!
We’re happy you loved it! We keep working on making the app as efficient and user-friendly as possible. If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus
Has a good variety of products, great pricing! I like that it lets you upload a design and then gives you all the previews. Then you can just toggle on the products you want to use.
We’re glad you liked our AOP app. We give customers as much freedom as we can give with regards to choosing products they wish to sell and how they wish to sell them. If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus
I absolutely love everything this app has to offer and the prices are great! We would love to add dog shirts!
Hey hey
Thank for your feedback and I am super happy to see that you enjoying it. We are trying to source good quality pet shirts to add, we already added some pet products too. Do not forget to check.
We love you.
Uygar and AOP+ Team
PS: Please contact our support, we have a small surprise for you because of your lovely feedback!
The quality was great and consistent and the delivery was prompt. Their variety is strong. The app is simple to use but not immediately intuitive as I expected it to be more complicated.
Hello
thank you so much for the feedback. We are trying to add new (and unique) products every week or two. And we love it.
There are still a lot do to about UI. Never ends :) But we are trying our best.
We love you.
Uygar and AOP+ Team
PS: Please contact our support, we have a small surprise for you because of your lovely feedback!
Nice app !! I wish it could be much easier with the design tool, but for now its good. The app need an upgrade, so its easy to find stuff.
Hello
Thank you so much for the great review. We constantly working on to improve our software and you can be sure that we will never stop. Thanks for your support . :)
We love you.
Uygar and AOP+ Team
PS: Please contact our support, we have a small surprise ...
This app is the best without a doubt, so easy to use for any newbie. Great customer service. Very quick response time and eager to help.
Thank you so much for your review. We are glad we have served your needs well, we appreciate so much of your business. If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus