AOV.ai Bundles Upsell

Hi there,

I'm Lydia, Customer Success Lead at AOV.ai. Thank you for your feedback. I'm sorry the setup experience wasn't smooth.

The app does work with your Dawn theme. The issue here is that we didn't do a good enough job explaining how Mix and Match bundles display pricing.

Since a bundle includes multiple products, the price changes based on what the customer selects, so the bundle product page hides the static price and shows the live total inside the app widget instead. This requires a small configuration step that we should have walked you through from the start.

That's on us, and I apologize for the confusion. I'd love the chance to set everything up for you from scratch. Just let me know what you need, and I'll take care of it personally.

Feel free to reach out anytime via live chat or email.

Lydia
Customer Success Lead, AOV.ai

Hi,

It’s Lydia here, Customer Success Lead from the AOV.ai Support Team.

Thank you for your feedback, and we’re truly sorry for the inconvenience you’ve experienced recently.

The current behavior with the two “Add to cart” buttons is expected, as one button works with the theme quantity selector while the other works with the volume discount widget to ensure discounts are applied correctly. That said, after reviewing your feedback carefully, our dev team confirmed that we can support a custom setup to display only one button while still keeping the discount working properly.

We’d really appreciate the opportunity to assist you further and help customize this for your store. We’ve also sent you an email to discuss this in more detail, and I’ll personally follow up on your case to make sure it receives the highest priority from our side.

Looking forward to hearing from you. Thank you again for your feedback and understanding.

Best,
Lydia

Hi,

This is Lydia, Customer Success Lead from the AOV.ai team.

Thank you so much for taking the time to share your experience with our app. First and foremost, please accept our sincere apologies for any inconvenience it may have caused.

It seems we may not have explained the situation clearly in our previous conversation, so please allow me to clarify. Because all products in your store are grouped under a single collection called “All products,” our system was unable to correctly determine which specific items should be offered in the Frequently Bought Together campaign. This caused the app to display unexpected product suggestions.

We have a plan to implement a quick adjustment to better accommodate your request. I kindly ask for a second chance to assist you further, and I would be more than happy to provide one-on-one support to ensure everything works smoothly. I have also sent you an email with additional clarification.

Once again, we sincerely apologize for the inconvenience caused.

I look forward to hearing from you soon. Thank you so much!

Warm regards,
Lydia
Customer Success Lead, AOV.ai Team

Hi,

Thank you so much for taking the time to share your experience with our app. First and foremost, I sincerely apologize for any inconvenience you may have encountered.

It appears that our support team has not yet received any inquiries via live chat. Since you mentioned some difficulties in setting up the Bundle campaign, would you mind sharing more details about the specific steps where you're getting stuck? According to our app log, it seems that no campaign has been created yet—perhaps there was an issue during the saving process?

Please also note that for the app to function correctly, the app block must be added to your theme. I’d truly appreciate the opportunity to assist you directly in configuring the bundle as intended. I’d be more than happy to provide 1-on-1 support until everything is working smoothly.

I've sent a follow-up email with more information regarding the issue and a possible solution. I look forward to your response and the chance to support you further.

Warm regards,
Lydia
Customer Success Lead

Hi team,

Thank you for your feedback, and we’re truly sorry for the experience you had with our app.

From what you described, it seems the app may not have been set up or displayed correctly. In most cases, the app needs to be enabled in App Embeds and added as an App Block in your theme for it to show properly on the storefront. We also noticed you couldn’t reach our live chat, which is not the experience we want for our users—there may have been an unexpected issue on our side.

We completely understand how frustrating this must have been, especially when you were trying to test the app, and we sincerely apologize for the inconvenience caused.

If you’re open to it, we would really appreciate another chance to support you further. I have also sent you an email to follow up on this issue.

Looking forward to hearing from you soon. Thank you so much!

Best,
Lydia
Customer Success Lead

Hi,

This is Lydia - Customer Success Lead at the AOV.ai Bundle app.

First of all, please accept our sincere apologies for any inconvenience our Customer Support agent may have caused during your experience. As we offer 24/7 live chat support, there are certain shifts where only one agent is available. We sincerely apologize for the delay in response caused by connectivity issues and truly hope for your understanding.

As the team lead, I would love to offer you personalized 1-on-1 assistance to address all your needs should you consider reinstalling the app.

Once again, we are genuinely sorry for any inconvenience this may have caused. I look forward to hearing from you and hope to have the opportunity to support you better.

Best regards,
Lydia