AOV.ai Bundles Upsell

Hi,

It’s Lydia here, Customer Success Lead from the AOV.ai Support Team.

Thank you for your feedback, and we’re truly sorry for the inconvenience you’ve experienced recently.

The current behavior with the two “Add to cart” buttons is expected, as one button works with the theme quantity selector while the other works with the volume discount widget to ensure discounts are applied correctly. That said, after reviewing your feedback carefully, our dev team confirmed that we can support a custom setup to display only one button while still keeping the discount working properly.

We’d really appreciate the opportunity to assist you further and help customize this for your store. We’ve also sent you an email to discuss this in more detail, and I’ll personally follow up on your case to make sure it receives the highest priority from our side.

Looking forward to hearing from you. Thank you again for your feedback and understanding.

Best,
Lydia

Hi there,

I'm Lydia, Customer Success Lead at AOV.ai. Thank you for your feedback. I'm sorry the setup experience wasn't smooth.

The app does work with your Dawn theme. The issue here is that we didn't do a good enough job explaining how Mix and Match bundles display pricing.

Since a bundle includes multiple products, the price changes based on what the customer selects, so the bundle product page hides the static price and shows the live total inside the app widget instead. This requires a small configuration step that we should have walked you through from the start.

That's on us, and I apologize for the confusion. I'd love the chance to set everything up for you from scratch. Just let me know what you need, and I'll take care of it personally.

Feel free to reach out anytime via live chat or email.

Lydia
Customer Success Lead, AOV.ai

Hi team,

Thank you for your feedback, and we’re truly sorry for the experience you had with our app.

From what you described, it seems the app may not have been set up or displayed correctly. In most cases, the app needs to be enabled in App Embeds and added as an App Block in your theme for it to show properly on the storefront. We also noticed you couldn’t reach our live chat, which is not the experience we want for our users—there may have been an unexpected issue on our side.

We completely understand how frustrating this must have been, especially when you were trying to test the app, and we sincerely apologize for the inconvenience caused.

If you’re open to it, we would really appreciate another chance to support you further. I have also sent you an email to follow up on this issue.

Looking forward to hearing from you soon. Thank you so much!

Best,
Lydia
Customer Success Lead

Hi,

This is Lydia, Customer Success Lead from the AOV.ai team.

Thank you so much for taking the time to share your experience with our app. First and foremost, please accept our sincere apologies for any inconvenience it may have caused.

It seems we may not have explained the situation clearly in our previous conversation, so please allow me to clarify. Because all products in your store are grouped under a single collection called “All products,” our system was unable to correctly determine which specific items should be offered in the Frequently Bought Together campaign. This caused the app to display unexpected product suggestions.

We have a plan to implement a quick adjustment to better accommodate your request. I kindly ask for a second chance to assist you further, and I would be more than happy to provide one-on-one support to ensure everything works smoothly. I have also sent you an email with additional clarification.

Once again, we sincerely apologize for the inconvenience caused.

I look forward to hearing from you soon. Thank you so much!

Warm regards,
Lydia
Customer Success Lead, AOV.ai Team

Hi there,

This is Lydia from the AOV.ai Team. Thank you so much for taking the time to share your honest feedback regarding our app.

First and foremost, I would like to sincerely apologize for any issues or confusion the app may have caused.

You mentioned that the settings were confusing and the bundle widget did not display cleanly. Would you be open to sharing more details about your expectations or ideas? Our support team is available 24/7 via live chat, and we’re more than happy to assist with setting up the app as well as customizing the widget to better match your store’s theme.

Additionally, I noticed you mentioned a potential bug affecting the Add to Cart button. However, upon checking the log from our side, it appears that no campaign has been created yet, nor has the widget been added to the storefront.

While this makes it less likely that the issue originated from our app, we are more than willing to investigate further to help identify the root cause. If you could provide us with more details or context, we’d be happy to look into it promptly.

Once again, I truly apologize that the app experience did not meet your expectations. We are working hard to improve the interface and usability based on feedback like yours.

Looking forward to hearing from you soon. Thank you again for your time and consideration.

Best regards,
Lydia
Customer Success Lead – AOV.ai Team

Hi,

Thank you so much for taking the time to share your experience with our app. First and foremost, I sincerely apologize for any inconvenience you may have encountered.

It appears that our support team has not yet received any inquiries via live chat. Since you mentioned some difficulties in setting up the Bundle campaign, would you mind sharing more details about the specific steps where you're getting stuck? According to our app log, it seems that no campaign has been created yet—perhaps there was an issue during the saving process?

Please also note that for the app to function correctly, the app block must be added to your theme. I’d truly appreciate the opportunity to assist you directly in configuring the bundle as intended. I’d be more than happy to provide 1-on-1 support until everything is working smoothly.

I've sent a follow-up email with more information regarding the issue and a possible solution. I look forward to your response and the chance to support you further.

Warm regards,
Lydia
Customer Success Lead