AOV.ai Bundles Upsell
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Customer service is attentive in the live chat, but I keep having technical issues with the incorrect products being displayed for the bundles. After speaking to customer service they always have to "escalate the issue" and I don't have time to keep having issues "escalated" and waiting for their team to solve it. These issues are minor and completely defeat the purpose of adding a bundle app to my store—the app needs more work before it can be used. Decided to remove the app instead.
Hi,
This is Lydia, Customer Success Lead from the AOV.ai team.
Thank you so much for taking the time to share your experience with our app. First and foremost, please accept our sincere apologies for any inconvenience it may have caused.
It seems we may not have explained the situation clearly in our previous conversation, so please allow me to clarify. Because all products in your store are grouped under a single collection called “All products,” our system was unable to correctly determine which specific items should be offered in the Frequently Bought Together campaign. This caused the app to display unexpected product suggestions.
We have a plan to implement a quick adjustment to better accommodate your request. I kindly ask for a second chance to assist you further, and I would be more than happy to provide one-on-one support to ensure everything works smoothly. I have also sent you an email with additional clarification.
Once again, we sincerely apologize for the inconvenience caused.
I look forward to hearing from you soon. Thank you so much!
Warm regards,
Lydia
Customer Success Lead, AOV.ai Team
I hate this company! During Black Friday, the gift items caused a loss in GMV for our store. Now, due to the bundle app, there is a bug in my theme cart!!! I also hate the customer support of this company! How can I explain it to solve my problem! Who will handle it! That's terrible! I am very angry!!!!!
Hi,
Thank you for taking the time to share your feedback about our app. First and foremost, please accept our sincere apologies for any inconvenience caused by the app or our support team.
As the reported issue is technical in nature, we kindly requested access to your theme in order to investigate and resolve it effectively. During our live chat, we relied on a translation tool to communicate, which may not have conveyed our message clearly and could have led to some misunderstanding. We sincerely apologize for this inconvenience.
Our team and I will continue to support you with the highest priority until the issue is fully resolved and your store is functioning as expected.
Thank you very much for giving us a second chance to assist you further.
Best regards,
AOV Support Team
Tried the AOV Bundles app because it was free, but it ended up costing me time and headaches. The setup was confusing, the bundle display didn’t look clean, and worst of all, it caused bugs on my product page. Customers couldn’t even add to cart properly. I wouldn’t trust it on a live store
Hi there,
This is Lydia from the AOV.ai Team. Thank you so much for taking the time to share your honest feedback regarding our app.
First and foremost, I would like to sincerely apologize for any issues or confusion the app may have caused.
You mentioned that the settings were confusing and the bundle widget did not display cleanly. Would you be open to sharing more details about your expectations or ideas? Our support team is available 24/7 via live chat, and we’re more than happy to assist with setting up the app as well as customizing the widget to better match your store’s theme.
Additionally, I noticed you mentioned a potential bug affecting the Add to Cart button. However, upon checking the log from our side, it appears that no campaign has been created yet, nor has the widget been added to the storefront.
While this makes it less likely that the issue originated from our app, we are more than willing to investigate further to help identify the root cause. If you could provide us with more details or context, we’d be happy to look into it promptly.
Once again, I truly apologize that the app experience did not meet your expectations. We are working hard to improve the interface and usability based on feedback like yours.
Looking forward to hearing from you soon. Thank you again for your time and consideration.
Best regards,
Lydia
Customer Success Lead – AOV.ai Team
Rubbish app. Created and saved fixed bundle offer but nothing appear under offers.
Hi,
Thank you so much for taking the time to share your experience with our app. First and foremost, I sincerely apologize for any inconvenience you may have encountered.
It appears that our support team has not yet received any inquiries via live chat. Since you mentioned some difficulties in setting up the Bundle campaign, would you mind sharing more details about the specific steps where you're getting stuck? According to our app log, it seems that no campaign has been created yet—perhaps there was an issue during the saving process?
Please also note that for the app to function correctly, the app block must be added to your theme. I’d truly appreciate the opportunity to assist you directly in configuring the bundle as intended. I’d be more than happy to provide 1-on-1 support until everything is working smoothly.
I've sent a follow-up email with more information regarding the issue and a possible solution. I look forward to your response and the chance to support you further.
Warm regards,
Lydia
Customer Success Lead