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Hi Suzie — thank you for sharing this.
We recently took over ownership and support for this app, and I’m truly sorry you didn’t receive help when you needed it. That’s not the experience we want anyone to have.

Support has now been fully rebuilt, and publishing issues like this are something we actively help with. If you’re open to it, we’d really like to take a look and help resolve this for you — you can reach us anytime at apex@piricgroup.com.

Thank you again for your feedback — it’s helped us improve.
— Apex Team

Hi — thanks for your feedback.

We’re sorry this was your experience. We’ve recently taken over the app and have since rebuilt customer support to ensure all messages are answered promptly.

If you’re willing, we’d really like the opportunity to help you directly. You can reach us anytime at apex@piricgroup.com.

— Apex Team

We appreciate your feedback. We responded to the issue by email within an hour of your message and fixed it as soon as the developer was able to reach his computer. While this is no excuse, we did everything in our power to resolve the issue as soon as possible and hope you will reconsider your review.

We are happy that you are still using our app besides it!