Apliiq ‑ Print On Demand , 492 anmeldelser
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Unfortunately, the reviews are correct about the bad customer service... what a waste of what could be a good company but with poor staffing.
Hey Resolute Rebels,
Sorry to hear about any poor customer service interaction. Our entire team knows that we can only be successful through the success of our partners, so most of our 100's of 5 star reviews are because of how great our customer service team is.
Kindly let us know the issue so we can get it resolved for you.
Best,
-Your Apliiq team
The idea of this company is great. Definitely an excellent way to get a clothing line off the ground for little to no money. Two complaints about the app though: 1. There seems to be no order in which shipments will go out. You would think they released orders chronologically (orders that were placed first were also shipped first—not the case!) 2. (The biggest one for me) This company seems to have major issues maintaining adequate inventory of the garments. Frequently I will have customers place orders only to get an email from Apliiq that the product is out of stock (at which point they will suggest an alternative option—many times in a totally different color. If the customer wants a black hat, no a purple hat will not suffice). I would say this happens on about 25% of my orders. Far too high to just brush off as a “sometimes” or “occasional” problem. I asked Apliiq to be updated on inventory status of items that are in my store, so I could make products available accordingly, and they said this is something they cannot do. Very frustrating. Summary being, I like everything about this company a lot. The quality is there. If they could just hold more inventory and release orders chronologically it would be perfect!
Hey Team Nejbauer,
Thank you so much for the insightful review.
We do want to acknowledge that the supply chain for garments has been more challenging than ever before.
Also want to note that we haven't been sitting on our hands about the problem, we have been busy helping to improve the supply chain and are stocking more inventory now than ever before and we will continue to increase inventory levels where appropriate to reduce production turn times and out of stock situations.
Appreciate your patience!
Great Company, I have used them for 2 months and they are very good with quality and reprinting any mistakes made as well as fixing issues that arise. The only issue is their customer service response time. No phone number to call, and their online service can take up to a week to hear back.
Thank you so much for taking the time to leave a review. We've made it so much easier to get in touch with us. You can book a call with us anytime to review an order, plan a collection, or just to chat. https://www.apliiq.com/site/book-a-call
Customer service (Peter) was great and able to handle my situation !!! Would be 5 stars if they could spend processing up faster !!! .. Will update soon as my situation is complete !!!
Solid customer service, products are great, the embroidery on our products was really well done and the ability to do private labels is awesome.
Great app, great service. I used this app to help me with my clothing line. I really like their service and how interactive they are.
Pretty much a complete fail for us, costing us hundreds of dollars in refunds plust the cost of the "premium" account where we were supposed to get embroidered labels put on products. After about 4 to 6 weeks of NO fulfillment, customers think your company is a scam. The virus, riots, the weather... all kinds of excuses. Now their moving and experiencing "growing pains" or whatever. Fail. Fail. FAIL.
I use to this app to create all of my merchandise for my business. I love how it gives me complete control as well as a multitude of different products to make according to my liking. I highly recommend for all people looking to create that special piece of work to advertise their business.
The customers love the quality and they have the best POD prices. Customer service is super helpful when they respond!!!
Thank you so much for leaving a review. Right now we do not offer customer service on Sat & Sun, but we are looking into ways to provide weekend support as well. Support inquiries are replied to within 24 hours and you can get a hold of a real human Mon - Fri via live chat on our website.
Also, don't hesitate to book a call with Apliiq, if you prefer to speak to someone one on one to build a real relationship with your manufacturing partner.
Peter was extremely helpful when I sent in a chat. The one thing that I would suggest doing is getting pockets that already come on the tee so they are the same color as the shirt. This allows people to just add a design to the pocket, but it does not force the user to have to color the entire pocket or turn it white. Thanks for your help!