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Pretty much a complete fail for us, costing us hundreds of dollars in refunds plust the cost of the "premium" account where we were supposed to get embroidered labels put on products. After about 4 to 6 weeks of NO fulfillment, customers think your company is a scam. The virus, riots, the weather... all kinds of excuses. Now their moving and experiencing "growing pains" or whatever. Fail. Fail. FAIL.
I use to this app to create all of my merchandise for my business. I love how it gives me complete control as well as a multitude of different products to make according to my liking. I highly recommend for all people looking to create that special piece of work to advertise their business.
The customers love the quality and they have the best POD prices. Customer service is super helpful when they respond!!!
Thank you so much for leaving a review. Right now we do not offer customer service on Sat & Sun, but we are looking into ways to provide weekend support as well. Support inquiries are replied to within 24 hours and you can get a hold of a real human Mon - Fri via live chat on our website.
Also, don't hesitate to book a call with Apliiq, if you prefer to speak to someone one on one to build a real relationship with your manufacturing partner.
Peter was extremely helpful when I sent in a chat. The one thing that I would suggest doing is getting pockets that already come on the tee so they are the same color as the shirt. This allows people to just add a design to the pocket, but it does not force the user to have to color the entire pocket or turn it white. Thanks for your help!
I trusted Apliiq to dropship my print on demand products for my apparel company, Eli Nelly, and I'm so happy I trusted them to manufacture my products. Initially, when I signed up in July, like other manufacturers across the world, they were experiencing delays due to COVID-19, but they are currently delivering my products within a two week window, which is expected to get even quicker soon. Before the pandemic, Apliiq boasted a one week order to delivery timeline. This app allows me to add products on their website, apliiq.com, then have those custom products put onto my Shopify website. When an order is placed, they send me an email. They also send an email once the order has shipped and once they have been notified the order is delivered. Whenever I need assistance, Apliiq's team provides wonderful, quick customer service via the chat function on their website. I am very happy with my choice of Apliiq. Previously I had used Printful and Printify, but I didn't like the inability to customize at an affordable price using those products. With Apliiq, I have white labeled my brand at an affordable price, and the ability to dropship saves me time and effort I can put back into the business. In the future I look forward to them continuing to improve their dropshipping abilities. I would love for them to add package add-ons such as stickers or thank you notes. They are always adding more products (most recently flannels) to their arsenal, and little extra touches to improve the customer experience would be worth it for all parties involved. As a startup clothing brand, they are currently meeting all my needs. I definitely look forward to growing my relationship with this company. Jazman Eli Nelly Apparel
elinelly.com
Software is outdated and frustrating. Orders waiting 10+ days and they didn't even have the blanks to print yet. Out of the 4 orders placed i ended up canceling all 4 because they never got the blank in. No official process for refunds and they said they would charge a 15% restocking fee for orders canceled that they had blanks for. I was able to get in touch with someone when needed so that is a positive for them. Overall just not what I need, might be good for tiny shops who don't have many orders and can babysit them.
Can't say enough good things about Apliiq. Their offering is so much more complete than the rest of the other options out there. Customer service is always prompt and helpful. They are always adding fantastic new features and options that elevate the experience and your brand. Truly a great partner to us.
Thank you so much for leaving a review!
The Apliiq team!
I am new to the clothing line industry. And I couldn't have had a better experience. I'm not computer savvy but Peter Lamb was PHENOMENAL assisting me to complete my set up. I love all the products of Apliiq. But when you have someone go above and beyond it makes the beginning so much sweeter. Thank you Peter Lamb, you are the BEST!!!!
There is a reason apliiq has so many 1 star reviews. Highly disappointed that this company has not improved after 3 years
I really love this app. The workers are friendly, very reliable and great customer service. Recommend 100%.
Thanks for the great review! We are happy to be of service!