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There is a reason apliiq has so many 1 star reviews. Highly disappointed that this company has not improved after 3 years
I've used various print on demand providers over the years and this company is now at the bottom of my list. Actually, they are no longer on my list as the quality of their print work on sweatshirts is so low that I will never use them again.
I sell my art designs on Gildan sweatshirts every year for the holidays and this year I decided to go with Apliiq because of their excellent reviews and I wanted to automate this portion of my business.
Unfortunately, their print on demand quality, especially on RED GILDAN SWEATSHIRTS, is far from excellent... more subpar and below average. Anything printed white appeared as pink. So my Santa Claus's beard was pink... a pink beard on Santa?! Oh... he had pink eyes too. One person comment how my Santa looked high... that was NOT the look I was going for.
I brought this concern to customer service and they pretty much told me that's just the way DTG is, even though I insisted that my other DTG vendors were able to print white on red without issue.
That was the moment I should have left but I didn't and decided to give them a chance. So I kept them as my supplier and processed over 300 orders with them between October through mid December 2022. Now I'm dealing with customer complaints daily in my inbox and on social media. Every single last complaint was about the print quality. I understand that some of the fabric will bleed through the ink but the amount of bleed through from their printing process was terrible. I offered red, green, black and dark gray sweatshirts and the print quality on all of them were extremely poor but was most noticeable on the red ones. Some of my customers have now requested refunds just from looking at the shirt right out of the package while others have requested refunds due to the art fading away after one wash. I even had one customer who bought a shirt from me 5 years ago and from this year share photos of how the shirt from this year has faded. The 5 year old shirt looks like it was the one just bought.
In addition to the terrible print quality, they ran out of stock on the blanks I needed the most and didn't alert me until well after that fact. This caused me to scramble to find a replacement vendor AND to cancel orders. All in all, I had 22 order cancellations due to them being out of stock.
Other issues were present but were most likely due to the rush of the season. Still, having customers request refunds and shame me on social media all because of Apliiq's poor print quality has put a stain on my business. My customers don't know who Apliiq is so I'm the one dealing with the fallout.
Lastly, their online portal is outdated and does not do a good job of keeping track of the nuances with each order.
If you're only using Apliiq to print your t-shirts you may fair better than me. However, if you're using them to print on sweatshirts for your apparel business... RUN!!!
Shout out to their customer service rep KIM who was the most helpful even though I was not happy with all of the headaches. The one star is for her.
Hey Daveia-
The Apliiq crew is terribly sorry and surprised to read your review.
Apliiq exists to create top quality apparel products and our approach is to always partner up to ensure our selling partners achieve the quality they need for their brand and their customers. Of course, this requires understanding on both sides of the partnership.
I understand you spoke to our customer service team.
It's unfortunate that that you didn't take us up on the offer to remake or refund the 7 complaints you received out of the nearly 500 products sent to your customers. While the 1.5% error rate is more than double our standard defect rate, there are so many things we could have done to avoid the situation all together.
A few things to consider;
- You brought up the print quality concern early on before many of your sales came in, the Apliiq team provided you recommendations to improve the print quality, which you didn't do and instead continued to sell hundreds more products.
- Use higher quality base garments to create better printing results. You selected the cheapest hoodie Apliiq offers, you can and should reduce customer complaints by investing in higher quality blank garments.
- Areas of your file that are white, did in fact print white. Update your artwork files to be white if you want the whitest possible print. You have a ton of control in your print file and small tweaks can make big impacts.
- Use real images of your products, instead of computer generated mock ups which don't accurately reflect the product you are selling. Not only will real images convert better, they set appropriate expectations for your customers.
Hopefully we can partner up to get the situation fully resolved for your brand.
Talk soon,
-Apliiq Team
Pretty much a complete fail for us, costing us hundreds of dollars in refunds plust the cost of the "premium" account where we were supposed to get embroidered labels put on products. After about 4 to 6 weeks of NO fulfillment, customers think your company is a scam. The virus, riots, the weather... all kinds of excuses. Now their moving and experiencing "growing pains" or whatever. Fail. Fail. FAIL.
The shipping time on orders is insane. Customers will not receive orders for over a month or 2 after placing the order even post Covid. There are items on the site that they don't have in stock but you don't know until after the customer places the order. Would not recommend especially for beginners unless you have very very patient and undersatnding customers.
This review was left during the pandemic during an eCommerce crunch and is not representative of how Apliiq operates under normal circumstances.
Welp..
I was so excited to partner with Apliiq. Completely left the other companies I was doing business with, left my printing company. I was sold on everything they were selling... In the beginning. They simply can't produce the product in time. Minimum wait time has been 60 days. I've lost countless dollars and countless customers over Apliiq not holding up their end of the deal. They have given their customers the same line "We are working hard to fix it" but nothing has budged in months. These reviews are very discouraging because if they had it together in the 10 years they've been operating I feel they could be a powerhouse.. I am currently making the move to take my business elsewhere. I wouldn't recommend building a site to work with Apliiq..
This review was left at the height of the pandemic and is not representative of what any partner should expect today.
How is a business allow to run when they only promise but never deliver? I'm not going to waste my time on any long post about apliiq, or warn anyone just find out for yourself. I just want them to return my money.
The product quality is terrible, especially for the price, I ordered 2 hoodies, which ended up being $107, the hoodies took 2 weeks just to ship, and the digital print quality is awful. It looks like it's been worn for a year, it's all faded and cracked, the colors look off and I haven't even washed them yet. Thankfully no one has bought anything from my store yet since I'm just starting out. I tried contacting them twice about why my order was taking so long since it was a very small order and I never got a response back. The tag on the hoodie is faded too and part of my logo is missing. Their website is really bad as well, the design feature is not intuitive at all and very basic. Did I mention their pricing? One hoodie costs 47 just to print (back, front, and sleeves) and the print is all cracked and faded, the hoodie came in the bag with hair and lint on the hoodie. Definitely would not recommend it. I was really optimistic considering all that they had to offer, but Apliiq is not worth it. Wasted my money and time.
Hey thanks for leaving a review & sorry to hear about your order. Please book a call to discuss your order, there are so many ways to troubleshoot and improve results for products: https://www.apliiq.com/site/book-a-call
Read the other reviews below about how the Apliiq team will help you get started!!! You need to invest a little bit more of your time and energy to understand approaches that will work for print on demand. I definitely also recommend a new partner introduction meeting, as your partner, our preference is to connect with each selling partner to plan, answer questions, and avoid misconceptions. We are working to make this more obvious when the app is installed in your store.
For example, a few things we noticed;
1) Regarding timing; 11/28 was cyber Monday the single largest day of eCommerce sales of the year. While we want to make and ship orders as quick as possible. You couldn't have picked a busier day to place a sample order. Try to have your collection solidified far before peak sales time, so everything is locked and loaded. You don't want to get started at the peak. Those turn times are not representative of what you can expect the other 50 weeks of the year.
2) All new product orders are reviewed by a human prior to printing, so sample orders do take longer by design. Quality over speed is intentional in sampling.
3) You missed the point of the entire Apliiq platform. We would never recommend a design like the ones in your order. Apliiq specializes in branding and relabeling products. Generally, we don't recommend adding 4 prints to a product as it will cut into your margins and you will end up with a ridiculous cost of goods sold. That is simply not a good print on demand product design. There are many other ways to brings products to life that will create super high quality products at a fraction of the cost to your brand (so you can make money).
4) As our help files state, the private label tag should be your brand logo, and not include tiny text. There is no need to put your brand name & logo in a tiny 1" x 1" space. Brand logo only is the move! 👍
Again, these are all good lessons to learn and we are here to help, just give us the chance...
Don't give up, dig in.
Talk soon,
-The Apliiq Squad
Totally disappointed with this company, Sent in orders on June 27-28. My customers won't receive their orders until 8/8. I only spoke to their customer service 1-2x !sr week in June. After that, there is no way to get in touch with customer service. I have left messages for the past month and sent email to ensure they used Bella Canvas on my orders since their revision request stated Gildan. No response no email. Until today 8/4 I get a VM from someone from PA returning my call. After an month! I have since moved my products to other PODs even if that means losing $100 to private label my tags. Also be aware they charge $20 initial fee to design a bucket hat. They were charging me $20 for all buckets hats I ordered. Another reason why I was calling them. But NO calls and NO way to get in touch with them. VERY POOR customer service.
WARNING: All orders they get are also being dropshipped to other companies. When you order from Apliq then they will also send an order for the materials from another company. If the latter company doesn't have the material then Apliq wont be able fulfill your order This was from their customer service person whom I initially spoke to in June. So BEWARE!
Thank you so much for taking the time to leave your review and provide great feedback.
The absolute best way to get in touch with us is via live chat and we have updated our phone system to indicate such. We are available from M-F from 9-5 PST. I do want to acknowledge that we are experiencing delays in customer service and we are making investments to train and hire new team members. We will continue to make these investments until we get back to every inquiry within 24 hours, which is our standard practice.
I would like to correct some inaccuracies in your review;
1. There is a one time setup fee for embroidery ($11), which is customary for any embroidery on demand. This fee is only charged one time per design. We do not charge $20 to setup a design and our partners know all costs upfront for creating products.
2. All orders placed on our platform, we make in our factory in Los Angeles. We do not outsource orders to any 3rd parties.
3. Some garments are stocked in house in Los Angeles, while other products are ordered from distributors once an order is placed. This is common practice for most POD providers.
Thank you again for your great feedback and we look forward scaling up our capabilities to meet the increased demand.
Best,
Ian Gruber, CEO
Apliiq could be 10 stars. Honestly, I was so excited when I found them, I literally used Shopify to make my website specifically to work with them. They offer everything I was looking for in a POD service, except that it takes them months to complete an order. If you want to build a business and customer service is important to you, i'm afraid Apliiq isn't the best fit. Overall, the prints are usually solid, although I have received prints from them that were obnoxiously and obviously off. I just can't continue to put the success of my business in the hands of Apliiq. To make my customers wait 3 months for their order just to have it be messed up when they get it won't set me up for success. I really do hope these guys get it figured out.
Thank you so much for taking the time to leave your review.
I want to let you know that we are making investments in production capacity and in our staffing for customer services. However, these are not changes that can happen overnight and achieve the level of quality we know our partners need.
We know that orders must be shipped within a week (or less) and that interacting with our customer service team, with their specific knowledge of apparel manufacturing for fashion, is one of the greatest assets of the business. Knowing how to make quality products your customers love is what we do best.
As evidenced by years of 5 star reviews, prior to the pandemic, we know exactly how to help fashion brands start and grow online and we've designed our platform to do exactly that. We also know how to take care of our partners and do right by them.
We appreciate your patience and understanding as we navigate some very real growing pains, but look forward to supporting you once again when we have the capacity to be a great partner for you.
Best,
-Ian Gruber
CEO
I want to echo and underscore many of the reviews on here by sharing our story. We were really excited initially when we found Apliiq because it seemed like they could do everything we needed : print on demand, screen printing, private label, fast warehouse fulfillment, etc.
Underneath Apliiq's glossy exterior though is a slow, clunky, inept operation that will hurt your business. Orders on our website routinely took 4-8 weeks to actually get delivered to customers, much slower than the 'average weekly turnaround' time that was initially promised to us. We then had to deal with customer complaints and expensive refund requests.
Even their prices, which seemed ok when we first found them, turned into unhappy surprises due to a number of fees and subscriptions they charge you as a Store (fees for private label tags, fees for screens set up, fees for digital designs, fees for shipping to customers, etc.). We were told on the phone that shipping was included in their prices but it turns out that SHIPPING IS NOT INCLUDED. They will charge your credit card an extra $5+ every time they ship out one of your customer's orders on top of the $10-$15.
Margins are so difficult as it is in apparel/e-commerce but Apliiq seems hellbent on kneecapping your margins as much as possible.
In the end, we had to ask ourselves if we could trust and rely on Apliiq. Our whole business was based on Apliiq and by them constantly failing to live up to their services, our decision to switch was a painful but easy choice.
TLDR; Apliiq has been inefficient and disastrously slow with their ship times. AVOID them.
www.godsgood.com
This review is left during the height of the pandemic and is not representative of what sellers should expect today.