Apliiq ‑ Print On Demand

I trusted Apliiq to dropship my print on demand products for my apparel company, Eli Nelly, and I'm so happy I trusted them to manufacture my products. Initially, when I signed up in July, like other manufacturers across the world, they were experiencing delays due to COVID-19, but they are currently delivering my products within a two week window, which is expected to get even quicker soon. Before the pandemic, Apliiq boasted a one week order to delivery timeline. This app allows me to add products on their website, apliiq.com, then have those custom products put onto my Shopify website. When an order is placed, they send me an email. They also send an email once the order has shipped and once they have been notified the order is delivered. Whenever I need assistance, Apliiq's team provides wonderful, quick customer service via the chat function on their website. I am very happy with my choice of Apliiq. Previously I had used Printful and Printify, but I didn't like the inability to customize at an affordable price using those products. With Apliiq, I have white labeled my brand at an affordable price, and the ability to dropship saves me time and effort I can put back into the business. In the future I look forward to them continuing to improve their dropshipping abilities. I would love for them to add package add-ons such as stickers or thank you notes. They are always adding more products (most recently flannels) to their arsenal, and little extra touches to improve the customer experience would be worth it for all parties involved. As a startup clothing brand, they are currently meeting all my needs. I definitely look forward to growing my relationship with this company. Jazman Eli Nelly Apparel
elinelly.com

Software is outdated and frustrating. Orders waiting 10+ days and they didn't even have the blanks to print yet. Out of the 4 orders placed i ended up canceling all 4 because they never got the blank in. No official process for refunds and they said they would charge a 15% restocking fee for orders canceled that they had blanks for. I was able to get in touch with someone when needed so that is a positive for them. Overall just not what I need, might be good for tiny shops who don't have many orders and can babysit them.

There is a reason apliiq has so many 1 star reviews. Highly disappointed that this company has not improved after 3 years

I am new to the clothing line industry. And I couldn't have had a better experience. I'm not computer savvy but Peter Lamb was PHENOMENAL assisting me to complete my set up. I love all the products of Apliiq. But when you have someone go above and beyond it makes the beginning so much sweeter. Thank you Peter Lamb, you are the BEST!!!!

I really love this app. The workers are friendly, very reliable and great customer service. Recommend 100%.

I've used various print on demand providers over the years and this company is now at the bottom of my list. Actually, they are no longer on my list as the quality of their print work on sweatshirts is so low that I will never use them again.

I sell my art designs on Gildan sweatshirts every year for the holidays and this year I decided to go with Apliiq because of their excellent reviews and I wanted to automate this portion of my business.

Unfortunately, their print on demand quality, especially on RED GILDAN SWEATSHIRTS, is far from excellent... more subpar and below average. Anything printed white appeared as pink. So my Santa Claus's beard was pink... a pink beard on Santa?! Oh... he had pink eyes too. One person comment how my Santa looked high... that was NOT the look I was going for.

I brought this concern to customer service and they pretty much told me that's just the way DTG is, even though I insisted that my other DTG vendors were able to print white on red without issue.

That was the moment I should have left but I didn't and decided to give them a chance. So I kept them as my supplier and processed over 300 orders with them between October through mid December 2022. Now I'm dealing with customer complaints daily in my inbox and on social media. Every single last complaint was about the print quality. I understand that some of the fabric will bleed through the ink but the amount of bleed through from their printing process was terrible. I offered red, green, black and dark gray sweatshirts and the print quality on all of them were extremely poor but was most noticeable on the red ones. Some of my customers have now requested refunds just from looking at the shirt right out of the package while others have requested refunds due to the art fading away after one wash. I even had one customer who bought a shirt from me 5 years ago and from this year share photos of how the shirt from this year has faded. The 5 year old shirt looks like it was the one just bought.

In addition to the terrible print quality, they ran out of stock on the blanks I needed the most and didn't alert me until well after that fact. This caused me to scramble to find a replacement vendor AND to cancel orders. All in all, I had 22 order cancellations due to them being out of stock.

Other issues were present but were most likely due to the rush of the season. Still, having customers request refunds and shame me on social media all because of Apliiq's poor print quality has put a stain on my business. My customers don't know who Apliiq is so I'm the one dealing with the fallout.

Lastly, their online portal is outdated and does not do a good job of keeping track of the nuances with each order.

If you're only using Apliiq to print your t-shirts you may fair better than me. However, if you're using them to print on sweatshirts for your apparel business... RUN!!!

Shout out to their customer service rep KIM who was the most helpful even though I was not happy with all of the headaches. The one star is for her.

So I have mixed feelings about this company. I’m trying to start my own brand, and have done my research and Apliiq does have great print quality. However, the wait time for the base garment is ridiculous. So you have to wait at least a week for the garment to be received by them, then it takes a couple days for it to get printed, then they ship to your customers. So your customers are waiting anywhere between 14-20 days for their order. Now who in their right mind would wait 14-20 days for their order. Then their “rush” delivery is about $35 for just a few days earlier, so how is that rushed? On a positive note, their customer service is great. Very attentive when they are online and seem very patient. My advice to Ian, the owner or at least one of them if I’m not mistaken, is to supply the blank garments at your location so your customers and ours have a better customer experience. Waiting 2 weeks for an order is a bit ridiculous and how brands fail. You claim to help people start a brand, but you’re actually hurting the same exact people that put that trust into your company. Like I said, your quality is amazing, however, your process is a bit ridiculous.

Really wanted to like this company because of the large product selection, customization and white label options (we actually spent $100 on private label hang tags), but the shipping just takes too long and the process isn't transparent. One of our Canadian customers has been waiting 2 months for a hoodie and it's been a struggle getting this resolved with the Apliiq team (although I will say that Kim is great). All in all, it's a shame about the shipping times as we likely won't be able to see any ROI on our hang tag investment.

The shipping time on orders is insane. Customers will not receive orders for over a month or 2 after placing the order even post Covid. There are items on the site that they don't have in stock but you don't know until after the customer places the order. Would not recommend especially for beginners unless you have very very patient and undersatnding customers.

Update: 2 star because simply they dont care, specially if you`re small fish! Simply absurd what they are doing! It`s not so simple cancelling orders like they suggested! Extremely disappointed

I've just opened my store and I`ve been impressed with Apliiq since day one! As soon as i got my first sample I was hooked! It was the most perfect embroidery ever! Also the customer service has been spot on, cant complain. The fact that they have a designer to overlook the prints helped me a lot. So far has been an incredible experience and hopefully we will grow together! !!