Apliiq ‑ Print On Demand

Their customer service team is pretty excellent to be fair (especially Erin). Still, a few quirks needed to be worked out but as far as customer service is concerned - top notch.

I really want to thank Mr. Peter Lamb for creating a very positive experience with his excellent customer service. Mr. Lamb both respectfully and charismatically helped me resolve an issue with a product I received. Mr. Lamb was incredibly patient while walking me through the process of the previous order and stayed with me until the new product was created. Every question that I had before and after the issue was resolved was carefully listen to and answered. Thank you Mr. Lamb and Apliiq for improving my dropshipping experience!

March 9, 2021 - I placed an order on 2/18/21. My customer finally received her order on 3/7/21. When she opened it, it smelled like chemicals so she had to wash it right away in order to wear it. She washed it (per the washing instructions), hung it to dry and realized that half of the graphic had faded. After one wash! It should not show up smelling like chemicals and no one should have to feel cautious about washing something. Now as I am trying to connect with someone, conveniently they don't have a phone number on their site, you have to do a google search. When you call them, due to covid there is no one available to speak. I tried the live chat on their site, conveniently, they are currently offline. I contacted someone on their instagram, and they are saying they can't message me back bc my page is set up to not receive messages. Not true. My page is public and I have no restrictive settings. I tried these people since printful is out of stock for the things I need and that was a huge mistake. As a business owner I put my trust in them and they failed me with the first order. I do not recommend them. March 12, 2021 - Here is an update based on their response and after further communication 1. My shopify store is registered in the Brand name, not my legal name. The fact that the person who responded went out of their way to put my full name out there in the response is disrespectful to my privacy. 2. No body went out of their way to help me. They refunded me and upon my approval said they would remake the shirt as long as I paid for it of course. That is standard practice, not going out of their way. 3. Kim is great! But I was not immediately connected with her. The first few times I tried to connect, the life chat kept giving me the message that the customer support was offline. She did refund me, no questions asked because she had no choice! I sent her a video of the shirt that was received and there were obvious issues. 4. You can claim anything you want about your ink systems and that there are no chemicals. I'm glad there aren't, but my customer said the her item smelled like chemicals and I believe her. So rather than apologizing and looking into it, you are telling me to rest assure? How about an apology and maybe admitting that things aren't perfect and maybe some research needs to be done. Prints will last a lifetime is your claim. Great...as long as they are printed properly the first time. Your response was not meant for me, but to cover yourself so you look great and I look like a liar. ..............Now based on communication............ After speaking with Peter, about the issue, he told me about the human error on their end and that the sweatshirt missed a step during processing. I understood that. I told him the situation needed to be rectified, as I have a customer who is waiting to get a new undamaged item. His response was that he already refunded me and that he can either refund me or remake the item based on the payment I had made from the original order, but not both. I hadn't asked for a free item, I simply asked for the situation to be rectified. I was hoping that I would at least get a positive customer service experience in some way to make sure that they get and keep my business. He acted like he was doing me a favor by sending me an invoice via email so that I could re purchase the item. I then received an email from someone on his team that the sweatshirt in the color I wanted was out of stock and he recommended an alternative. I then responded back to ask about quality and cost since the item he recommended was not on the site. He responded back the next morning with this: "Not every product we offer is available on our website, these option is only available for the out-of-stock issues. Also, we are sorry to inform you that 562MR Jerzees sweatshirt is also got out of stock for the same. We recommend you switch to 562MR Jerzees sweatshirt in Khaki color for the same S size." Had he responded in a timely manner and not the next morning, I could have made a decision on the original suggestion. According to Peter he let his team know that there was an issue with my original order, so why wasn't my situation taken care of with more care? Why wasn't the original suggestion put aside so that my order was taken care of properly. There was no real initiative taken. Instead Peter talked his way through the entire thing and excuses were made for his entire team. Why not just find a positive solution after the screw up. Had that happened I would have continued to order from them. At the end of the day I am paying you for a service which I am in turn offering to my customer based on your timeline and expertise. If I can't deliver based on my policies that I have to adapt based on your company then there is no trust on either end. With the lack of real customer service, and the negative experience, I wouldn't order from here again. I hope you treat your next customer better than you did me.

I am extremely happy with this app and the team in general. They are very helpful and are always ready with a solution. As a new clothing brand I am very happy to have Apliiq as one of my partners and look forward to working with them in the future!! Thank you for your hard work and determination towards your customers!

just started my first clothing brand using apliiq and shopify and so far so great! my goal is to make my brand a million dollar company at the least. apliiq's high quality products and competitive prices aswell as shopify's website design/user interface is a step in the right direction.

LOVE LOVE APLIIQ. Not only is the customer service incredible, but the final products are amazing. Dropshipping with Apliiq is really the only way to go for a small and environmentally friendly apparel store.

I can’t thank this team enough! Peter has been exceptional to work with, and will do everything he can to help you succeed and bring the best products to market. Apliiq has been by far the absolute print on demand service we have ever worked with and look forward to a great partnership to come. Thank you guys so much for caring about your customers and their success. You ROCK!

Great customer service, very helpful with everything i needed to know as i learn about Printing on demand.
Also love their pricing and option to use custom labels on every item on their catalog!

Great selection of quality apparel to embellish for your brand/store! Easy to use app and one of the best customer service teams I've ever dealt with in this industry. Highly recommend!

Really great app, can fully whitelabel everything to really build your own brand. Staff team are incredibly helpful, even helped me sort out position and measurement of each of my products along with checking each image individually to make sure they would come out best in production. Other companies simply would just disregard these things and make anyway. The app itself ties in very well with Shopify with no issues and are several options - e.g don't fulfill until approved on their dashboard e.t.c which can be very helpful. A++