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I was extremely hesitant to start doing business with Apliiq, and I also had a ton of questions. I booked a call with Pete and he was friendly, helpful, and direct. He gave me good insight as to the service they offer and how they can help me. I look forward to working with them. I recommend everyone book a call and get their questions answered before they jump, you will feel much better about your decision.
Thank you so much for leaving a quick review.
We never recommend jumping into a business relationship that you are uncertain about. That's exactly Apliiq experts are available to you to answer any questions or help you address any concerns you may have. Whether it's just a get to know you, or how we can work together to plan collections, the Apliiq team is always here to help!
Best!
Apliq integrated with my Shopify store seamlessly. During the process of setting up my store, Apliq's customer service has been top-notch - responding to my requests instantly. I highly recommend integrating Apliq with your Shopify store!
Thank you so much for leaving your review.
Glad you found our live chat feature as a simple & easy way to connect for quick issues.
Best,
-The Apliiq Team
Me and some customers orders some items almost 2 months ago. Apliiq's website initially told me it would take a month to get orders out. A month later I asked about the orders, and my designs haven't even made it past the art team. A few weeks later I asked again, any updates. They claimed that my shirts were currently "in production". I'm now three weeks past that, well past the 6 week fulfillment estimate they provided, and there is not a SINGLE update on any order, and customer service won't respond. This app has a lot of potential and Apliiq has been bragging about getting a new production facility, but it seems that they can't handle production right now. Find another POD service if you don't want customers to hate your store. Wish they were good, but so far they're fulfillment times and customer service is unacceptable.
This review is from the height of the pandemic and is not representative of what partners should expect today.
Awful, awful customer service. I had high hopes for for this company, and now I am left with disappointment. About a month ago I added Apliiq because of the wonderful reviews I read and because they actually allow you to be more creative with their products in ways that other POD companies did not. It has been a full week since I sent a direct email to support. I then followed up a few days after my initial message by sending a message through the contact form on their website, and I still have not received a response to either of those messages. I have already added some of their products to my store, so those will remain for now, but I am currently seeking out another POD company that is more responsive and can communicate with its merchants quickly. Even if they can’t respond within 24 hours due to delays, 48 hours for a business to respond is generous - a whole week+ is simply outrageous. And this is especially true in the case of POD companies because they understand that in many cases the success of other e-commerce businesses is directly related to their level of efficiency. I can only imagine the level of stress I would be experiencing right now and potential loss in profits if I needed to reach them regarding customer orders. I will be moving on.
Thank you for taking the time to leave a review and I appreciate your feedback regarding customer service responsiveness.
We are experiencing delays in order processing and customer service responsiveness. Our goal is to respond to all customer inquiries within 24 hours and we know that we are well outside of that norm right now. We are actively making investments in hiring and training new customer service team members and look forward to being more available in the near future.
The best way to get a hold of us is via live chat on our website. We are available from 9-5 on M-F.
Best,
-Ian Gruber
CEO
Kim and Elena are the best! Super helpful & so responsive helping with anything we need via calls & chat. Products are awesome, custom branding options fantastic. Would recommend!
Kim & Elena are the BEST, so glad you had an opportunity to connect with them. Also thank you for leaving a review.
Apliiq's entire customer service team is here to help your brand create and deliver premium apparel products. It's so much more than just a "shopify app" it's a team of people committed to helping your brand get off the ground.
SO great if your just starting out with a brand and want a professional brand feel or just want to customize pieces. Very easy to use and their team is awesome!
Apliiq is great and makes creating and dropshipping very easy and streamlined. Growing my business has been much easier with them aswell.
Thank you for your review!
This app is a waste of time and money. Not only does their selection of items suck, but also the time in which it takes to receive an item is ridiculously long. I do not understand how I can be charged $23 to just make a pair of shorts, and have to wait a month for it to arrive at the customer's house (my sample has not arrived yet and it has been 3 weeks) With it being at least a month to arrive at the destination, you are better off dropshipping shorts on your website for 1/4 of the price. Absolute joke of an app
Thanks for taking the time to leave a review.
We have let all selling partners know, via a message at the top of every page of our website, and ongoing email communications, to expect delays between 3 and 6 weeks on all orders. I apologize if you were not aware of these delays prior to placing your order.
This situation is caused by increased order volume due to the pandemic and we are making investments in facilities, equipment, and team members to bring our turn time back inline with our under 1 week turn times, which have been standard for years prior of us doing business.
Best,
-Ian Gruber
CEO
Since my business has been using this company it has been nothing but a transparent relationship with great customer service if you just in business and needs an ideal business partner I recommend them,
Peter Lamb is a great customer service rep, he is on top of his game answering my questions and offer solutions as well.