Overall I have been very impressed with the product, fulfillment, and customer support provided by Apliiq. I have noticed some supply chain issues with popular items being out of stock, but in those instances the customer support staff have been pretty good about finding workarounds and dealing with other issues. Support team is courteous, prompt and willing to do what it takes to fix issues as they arise (Kim in particular is a rock star :) ). Happy with the decision to use Apliiq.
Customer service (Peter) was great and able to handle my situation !!! Would be 5 stars if they could spend processing up faster !!! .. Will update soon as my situation is complete !!!
Their customer service team is pretty excellent to be fair (especially Erin). Still, a few quirks needed to be worked out but as far as customer service is concerned - top notch.
Beyond Ordinary Lifestyle
The customer service department is quick to respond to you. They really show that they care about you and your business...
The customer service is great and the items they have are of great quality out of all services this place has the best DTG quality. The selection of items may not be as much as other places but it deffinetly makes up for that with the quality of the items.
Thanks for writing a review. We are proud to make top quality apparel products for brands that care!
Strong Pods Canada
Great Company, I have used them for 2 months and they are very good with quality and reprinting any mistakes made as well as fixing issues that arise. The only issue is their customer service response time. No phone number to call, and their online service can take up to a week to hear back.
Thank you so much for taking the time to leave a review. We've made it so much easier to get in touch with us. You can book a call with us anytime to review an order, plan a collection, or just to chat. https://www.apliiq.com/site/book-a-call
Sleepy Bear Essentials
I just started working with Apliiq in November, and for the most part, this company is excellent. I have had a pleasant experience working with them so far and look forward to continuing my business with them for a long time. A few things to mention, though, is that the product consistency needs a bit more focus. A few products came to me with deformed embroidery logos and odd tag/logo placements that were not flattering, making me wonder if the work is being checked before shipping them out. Just my two cents, but shipping out products with defects will most likely lead to upset customers, which leads to asking for a refund, a remake of the product, or a lost customer. This creates more work for everyone when the goal is efficiency, so I would suggest more focus on quality checks. The website needs some work with the organization to create less friction with finding products, adding variables, product design; when it comes to placements. And could use some updates/more options on contemporary styles and colors. Still, all in all, I know over time, Apliiq will get the job done. On a side note, I just want to give a shout out to Kim! If you guys give out awards, give one to Kim! Once again, she ceases to amaze me with her customer skills and outstanding helpfulness.
I look forward to our chats and her fantastic assistance every time I have a customer service query; give this girl a raise! On that note, thank all of you over at Apliiq for your hard work during these crazy times.
Let me start off by saying, this app has THE GREATEST BRANDING OPTIONS, PERIOD! Different options for different designs but on THE SAME GARMENT! No one else does it better than apliiq! I was skeptical of apliiq at first because i’ve only heard bad reviews and comments about them but, hey, you don’t know if you don’t try. So i ordered a t-shirt sample. Kinda pricy, in my opinion, but reasonable for the review artist, and their quality is pretty good. I only ordered a white t-shirt so i can’t say for all design qualities on different apparel but the inside label is the best. WAYYY better than that scratchy gildan label. You can’t feel it at all and it looks like a snack ;). Their prices are great to make a profit and to make your store financially appealing for customers. But if i have to be honest, some of their mock-ups are TERRIBLE. The camo hoodies are pretty flat and not that good looking and certain colors (i.e. gold gildan 18500) doesn’t even look like that beautiful gold color. That’s my only meh of apliiq. Also i wish the designing UI was a little more friendly like a snap to center button or something in case you forget to write a note about the design or if you just want to rely on what it shows on the mock-up. Either way, that’s it for me. 4 stars because -1 star for the bad mock-ups ¯\_(ツ)_/¯
Konkrete Jungle Attire
I understand they're having turnover time ratio issues but nonetheless they have very good quality worth the wait. How do I know? I'm glad you thought of asking. I'm not just a business owner using Apliiq I'm a customer of clothing apparel in general, but I get the one thing Apliiq offers at the table. It is magnificent to me personally as well as what I seek my brand to be and thats quality. From the stitching process, to the DTG (direct to garment) quality, the services offered to make the brand actually yours and standouts, and most of all its always made to order. If you know about exotic cars you know if you buy one brand new they're usually made to order for guaranteed quality control. I ordered some of my own products from them to test the entire system and process before my customers to try and better the system to allow for smooth integration for everyone who visits and orders from us. Its business in the making and on a ride I plan on being with for as long as my business will allow me to do so. Again I will admit the receiving of shipment time is not up to my liking but I do understand the process as well and the fact its a growing business like majority of us. Patience is of virtue.
Fruits Animals Vegetables
Ordered a handful of samples through Apliiq and was extremely pleased with the quality. A couple of the samples had a woven label in the wrong location and their customer support team corrected the issue immediately. I will be listing their products on my store due to the quality and will continue to produce new products through them due to the great customer support.