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Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.
Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store.
- Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ...
- Easy AI bots to human handover when AI falls short
- Dedicated FAQ builder that feeds AI Agents to build powerful chatbots
- Custom-trained AI agent to respond to customers as if they're part of your team
- Ready-to-use multichannel AI Agent that just need you to hit "publish"
- Elementi chiave
- Compatibile con i temi più recenti
Lingue
Inglese. Danese. Tedesco. Spagnolo. Finlandese. Francese. ungherese. Italiano. Giapponese. Olandese. Polacco. Portoghese (Brasile). rumeno. russo. Turcoe Cinese (semplificato)
Funziona con
- Check-out
- Klaviyo
- Gmail
- Aircall
- ChatGPT
Categorie
Messaggistica in tempo reale
Risposte automatiche
Canali
Automazione dei flussi di lavoro
- Risposta automatica
- Modelli di risposta
- Risposte basate sull'IA
- Riepiloghi basati sull’IA
- Biglietti
- Casella di posta unificata
- Assegnazione automatica
- Trigger basati su regole
- Escalation
- Aggiunta di tag
- Rilevamento dello spam
- Monitoraggio degli ordini
- Notifiche personalizzate
- Sondaggi di feedback
- Multilingua
- Analisi
- Report
Prezzi
Puoi ricevere addebiti esterni da Crisp separatamente rispetto alla fattura Shopify. Maggiori informazioni
Free
Gratis
- 2 Seats
- Website chat
- Shopify data synchronization
- Mobile apps
- Contact form
Mini
$45 /mese
- 4 seats
- 5 000 User Profiles
- Automated Chat Greetings
- Unlimited History
- Messenger
- Custom Email Domain
- Outlook Integration
- Gmail Integration
Prova gratuita di 14 giorni
Essentials
$95 /mese
- 10 Seats
- 50 000 User Profiles
- 1 Sub Inbox
- Custom Train AI Agent
- Limited AI Automations
- WhatsApp, Instagram & SMS
- Klaviyo
Prova gratuita di 14 giorni
Plus
$295 /mese
10$ per additional seats / month, 10$ per additional sub-inbox, 5$ for 10 000 additional user profiles / month
- 20 Seats
- 200 000 User profiles
- 5 Sub-Inboxes
- Unlimited AI Automations
- Unlimited AI Site Search
- Advanced Analytics
- Customer Portal
- &more
Prova gratuita di 14 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
Recensioni (35)
I’m using Crisp.AI on the Essential plan to handle customer inquiries, and I’ve noticed that the Copilot feature doesn’t work as well as it should.
Previously, I used Gemini integrated with Gmail, and it consistently provided accurate answers, corrected my English grammar, and started emails in a more polite and professional way. Gemini also allowed me to introduce a custom prompt, and from there it generated a complete response. It always began with “Dear [Customer Name],” which added a personal touch.
By comparison, Crisp’s MagicReply feels limited. When I use Copilot under MagicReply, it only gives me a plain answer—it doesn’t draft a full email. The “Predict” option often provides incorrect information, while the “Friendly” and “Formal” options simply rephrase my own message without adding personalization.
Another drawback is how Crisp handles emails. In Gmail, it’s clear which messages are spam and which are real customers. On Crisp, they appear together, which makes management harder. Also, you can’t bulk-select and delete multiple emails—you have to open each one individually and mark it as resolved or unresolved. This is a clear UX issue, and the app would really benefit from a redesign.
Another boring issue is that you cannot send images or videos to your customer if the file size is not supported, I need to see the limit is very low.
The email formatation lacks the basic such as the font style and the font size. If you format your email outside, it will be completly unformated when you paste on Crisp. Also, no email search options.
I previously tried Tidio and stopped using it due to the price, but I have to admit it felt more polished and better developed compared to Crisp.
I am still tryng this app, but willing to give up. For a small business, it seems more work to set up it than to answer the customers using Gmail integrated with gemini.
Hello there,
I'm sorry to hear that your are having a bad experience logging into your account. Can you please reach out to our support on the chatbox (right corner of the page) on https://crisp.chat or email us on support@crisp.chat. We'll be happy to support you and resolve this issue.
Very hard to leave once you've registered... I'm unable to delete my account. The only option left is GDPR request... Seems to be made intentionally difficult!
La meilleur app chat, équipe bien plus réactive que d'autres logiciels. Nous les utilisons depuis le lancement.
Hey there,
Thank you for taking the time to leave a good review, happy to see our customer service app has helped you to scale your conversion rates and customer experience.
Being a Crisp user for 6 years, your review means a lot to us :)
Regards,
Assistenza
Assistenza app fornita da Crisp.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Lanciata
16 dicembre 2022
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