Crisp ‑ Live Chat & AI Chatbot

Crisp ‑ Live Chat & AI Chatbot

Free plan available. Free trial available.
Rating (4.5)
Reviews
Developer

Highlights

Built for your business
  • Works with the latest themes

About this app

Launched

December 16, 2022

Languages

English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, and Chinese (Simplified)

Works with

Zapier, Make.com (ex integromat), Aircall, Slack, WhatsApp, Instagram

Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.

Crisp is an e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to chatbot, live chat and other dedicated e-commerce features. Take advantage of chatbots, live chat, and other features to create the perfect experience for your e-commerce store.

Crisp is an e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to chatbot, live chat and other dedicated e-commerce features. Take advantage of chatbots, live chat, and other features to create the perfect experience for your e-commerce store. more
  • Centralize 12 channels - emails, live chat, Instagram DM, Messenger, Phone, ...
  • Easy AI bots to Human handover to offer best of both worlds
  • Dedicated FAQ page builder that combines with chatbots
  • Chatbot builder with pre-built scenarios that helps solving customers' problems
  • Install Crisp Live Chat & Chatbots on Shopify in 30 seconds

Pricing

External charges may be billed by Crisp separately from your Shopify invoice. Learn more

Basic

Free

  • 2 Seats
  • Live chat
  • Shopify data synchronization
  • Mobile apps
  • Contact form

Pro

$25 / month

  • Everything in Basic
  • 4 seats
  • 5 000 contacts
  • Unlimited History
  • Messenger
  • Emails
  • Slack
  • Pro-rated fees are charged once the trial has ended

14-day free trial

Unlimited

$95 / month

5$ per 10 000 contacts, 10$ per additional agents, 55$ for dedicated Email IP, Enterprise plan available on request

  • Everything in Basic and Pro
  • 20 seats
  • 50 000 contacts
  • Chatbot
  • Knowledge base
  • Live Translate
  • Pro-rated fees are charged when trial ends

14-day free trial

Basic

Free

  • 2 Seats
  • Live chat
  • Shopify data synchronization
  • Mobile apps
  • Contact form

Pro

$25 / month

  • Everything in Basic
  • 4 seats
  • 5 000 contacts
  • Unlimited History
  • Messenger
  • Emails
  • Slack
  • Pro-rated fees are charged once the trial has ended

14-day free trial

Unlimited

$95 / month

5$ per 10 000 contacts, 10$ per additional agents, 55$ for dedicated Email IP, Enterprise plan available on request

  • Everything in Basic and Pro
  • 20 seats
  • 50 000 contacts
  • Chatbot
  • Knowledge base
  • Live Translate
  • Pro-rated fees are charged when trial ends

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

21 reviews

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 10% of ratings are 1 stars
December 19, 2023

ei pysty poistaa

SPOLE
Finland
9 days using the app
July 21, 2023

The application is really easy to setup compared to other solutions we have tried. UX is great and lot of documentation to make the experience easier. Plus Crisp team is really reactive and friendly :)

Obsidian Piercing
France
6 months using the app
Crisp replied July 24, 2023

Super pleased to see you're having fun with our live chat and chatbot for Shopify store. We're working hard to make these helpdesk articles a true help so thank you for noticing it 🙏🏼

July 19, 2023

Après plusieurs années sur Zendesk, nous sommes ravis d’avoir tenté l’expérience CRISP. C’est un outil à la fois simple et super puissant pour gérer sa relation client (chat, mail, réseaux sociaux etc).

Facile à connecter et à paramétrer, facile à utiliser au quotidien pour toutes les équipes. Mais vraiment puissant avec la possibilité de créer des chatbots et de nombreux scenarios...

Gros plus, la team Crisp est super sympa, toujours disponible et ultra réactive

Plantes Pour Tous
France
5 months using the app
Crisp replied July 24, 2023

So glad to see that you're happy after switching from Zendesk. We really hope it's just the beginning of a fruitful collaboration between Crisp and Plantes Pour Tous 🤗.

Super happy to see you're leveraging the power of our chatbots to empower your Shopify store.

June 23, 2023

Crisp est la meilleure plateforme de messagerie multicanal. La gestion du service client est simplifiée et les fonctionnalités sont avancées.

Nous avons pu tester de nombreuses solutions similaires (Zendesk, Helpscout, Livechat, Gorgias, etc...) et Crisp reste la plus fiable et la plus simple à configurer. Le tarif est juste et l'équipe du support est très disponible. De plus, ils sont au top pour l'évolution technologique (fonctionnalités basées sur l'IA).

Nous recommandons les yeux fermés !

BYSIX
Belgium
6 months using the app
Crisp replied July 20, 2023

Thank you so much for this great review 🫶

September 7, 2023

Excelente App!

Tengo más de 2 años utilizando esta plataforma. En mi experiencia es la App que tiene más canales de comunicación para integrar.

Su chatbot es algo complejo de configurar, sin embargo tienen un equipo de soporte te brindan ayuda muy pronto y realmente te solucionan cualquier problema. Adicional, están abiertos a recibir comentarios y mejoras en su plataforma

Gelden Cosmeticos
Mexico
Over 1 year using the app
Crisp replied September 11, 2023

Hey there!

Thank you very much for sharing your feedback about our Shopify app for customer service 🙏🏼

We're aware of the complexity of the bot builder and are working on a new version that will be live very soon :)

I'll get back to you once it's available for beta testing.

Thank you for using Crisp ✨

Antoine

About this app

Launched

December 16, 2022

Languages

English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, and Chinese (Simplified)

Works with

Zapier, Make.com (ex integromat), Aircall, Slack, WhatsApp, Instagram

Built by Crisp

About Crisp

4.5 average rating

1 year building apps for the Shopify App Store

2 Boulevard de Launay, Nantes, 44100, FR

Support

Send a message

support@crisp.chat

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