Crisp ‑ Live Chat & AI Chatbot

Crisp ‑ Live Chat & AI Chatbot

Pricing
Free plan available. Free trial available.
Highlights
Works with the latest themes
Rating
3.5 (28)
Developer
Crisp

Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.

Crisp is an e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to chatbot, live chat and other dedicated e-commerce features. Take advantage of chatbots, live chat, and other features to create the perfect experience for your e-commerce store.

Crisp is an e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to chatbot, live chat and other dedicated e-commerce features. Take advantage of chatbots, live chat, and other features to create the perfect experience for your e-commerce store. more
  • Centralize 12 channels - emails, live chat, Instagram DM, Messenger, Phone, ...
  • Easy AI bots to Human handover to offer best of both worlds
  • Dedicated FAQ page builder that combines with chatbots
  • Chatbot builder with pre-built scenarios that helps solving customers' problems
  • Install Crisp Live Chat & Chatbots on Shopify in 30 seconds
Highlights
Works with the latest themes

Languages

English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, and Chinese (Simplified)

Works with

Zapier, Make.com (ex integromat), Slack, WhatsApp, Instagram, Klaviyo

Categories

Real-time messaging

AI chatbots, Live chat, Email chat, Voice support, Multi-language, Real-time translation

Automated responses

FAQs, Greetings, Product recommendations, Quick replies, Order updates

Customization

Color and font, Emojis and stickers, Chat window, Business hours, Welcome messages, Chat buttons, Tagging, Chat assignment, Chat flows, Agent avatar

Channels

Email, SMS, Live chat, Chatbot, Phone, Social media, Self-service, Help center, Contact form, FAQs

Workflow automation

Auto-reply, Response templates, AI responses, AI summaries, Ticketing, Unified inbox, Auto-assign, Rule-based triggers, Escalation, Tagging, Spam detection, Order tracking, Customer notifications, Feedback surveys, Multi-language, Analytics, Reports

Pricing

External charges may be billed by Crisp separately from your Shopify invoice. Learn more

Basic

Free

  • 2 Seats
  • Live chat
  • Shopify data synchronization
  • Mobile apps
  • Contact form

Pro

$25 / month

  • Everything in Basic
  • 4 seats
  • 5 000 contacts
  • Unlimited History
  • Messenger
  • Emails
  • Slack
  • Pro-rated fees are charged once the trial has ended

14-day free trial

Unlimited

$95 / month

5$ per 10 000 contacts, 10$ per additional agents, 55$ for dedicated Email IP, Enterprise plan available on request

  • Everything in Basic and Pro
  • 20 seats
  • 50 000 contacts
  • Chatbot
  • Knowledge base
  • Live Translate
  • Pro-rated fees are charged when trial ends

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (28)

Overall rating
3.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 21% of ratings are 1 stars
September 23, 2024

Je recommande Crisp à 200%, simple à installer et à prendre en main, assistance présente et au top, interconnexion avec l'ensemble de nos outils, et surtout n'importe qu'elle membre de votre équipe peut ensuite répondre aux demandes prospect/clients.

CODAGE Paris
France
Almost 2 years using the app
June 4, 2024

I would definitely recommend Crisp. We bought a new ecommerce website and put it on shopify. Crisp was a go-to for our support team because it lets you handle tickets super easily, very user friendly and AI is just the cherry on the cake.

Petit Cube
France
7 months using the app
Crisp replied September 19, 2024

Thank you very much! Glad to hear you're happy using our customer service management solution.

September 11, 2024

Errors have been reported during the registration process, and after two days, the registration was finally successful, and then errors began to be reported during the process of binding the website domain name. At present, the domain name cannot be successfully bound, which is a bad experience.

SERENEWIG
China
About 19 hours using the app
Crisp replied September 19, 2024

Hey, very sorry for that but we don't accept any customers from China due to repetitive bad behaviours.

September 16, 2024

We are surprised by the issues we encountered during the application process.

1. Our email has never been registered before, yet when we attempted to sign up, we were informed that registration was prohibited. This has prevented us from experiencing the service.
2. Additionally, the overall experience has been quite frustrating. I tried to use your own online chat software, but unfortunately, I did not receive any response.

We hope these issues can be addressed promptly.

Nimall
Hong Kong SAR
10 minutes using the app
Crisp replied September 19, 2024

Hello Nimall,

Sorry for this bad experience but it seems you're trying to create an account from a country that we don't operate in. Explaining why your account can't be created.

We're sorry you couldn't sign up to Crisp. Could you please email us on support@crisp.chat and see how we could help you?

May 22, 2024

je recommande à 100% CRISP le support et incroyablement réactif!
j'ai été accompagné à chaque étapes.
Merci!

OLALA Paris
France
About 1 month using the app
Crisp replied September 19, 2024

Merci à vous aussi d'avoir choisi notre plateforme de gestion du support client !

Support

Crisp can answer any questions you have about Crisp ‑ Live Chat & AI Chatbot.

Developer

Crisp

2 Boulevard de Launay, Nantes, 44100, FR

Launched

December 16, 2022

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