Crisp ‑ Live Chat & AI Chatbot

Crisp ‑ Live Chat & AI Chatbot

Free plan available. 14-day free trial.
Rating (4.5)
Reviews
Developer

Highlights

Built for your business
  • Works with the latest themes

About this app

Launched

December 16, 2022

Languages

English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, and Chinese (Simplified)

Works with

Zapier, Make.com (ex integromat), Aircall, Slack, WhatsApp, Instagram

Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.

Crisp is an e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to chatbot, live chat and other dedicated e-commerce features. Take advantage of chatbots, live chat, and other features to create the perfect experience for your e-commerce store.

Crisp is an e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to chatbot, live chat and other dedicated e-commerce features. Take advantage of chatbots, live chat, and other features to create the perfect experience for your e-commerce store. more
  • Centralize 12 channels - emails, live chat, Instagram DM, Messenger, Phone, ...
  • Easy AI bots to Human handover to offer best of both worlds
  • Dedicated FAQ page builder that combines with chatbots
  • Chatbot builder with pre-built scenarios that helps solving customers' problems
  • Install Crisp Live Chat & Chatbots on Shopify in 30 seconds

Pricing

14-day free trial

External charges may be billed by Crisp separately from your Shopify invoice. Learn more

Basic

Free

  • 2 Seats
  • Live chat
  • Shopify data synchronization
  • Mobile apps
  • Contact form

Pro

$25/month

  • Everything in Basic
  • 4 seats
  • 5 000 contacts
  • Unlimited History
  • Messenger
  • Emails
  • Slack
  • Pro-rated fees are charged once the trial has ended

Unlimited

$95/month

5$ per 10 000 contacts, 10$ per additional agents, 55$ for dedicated Email IP, Enterprise plan available on request

  • Everything in Basic and Pro
  • 20 seats
  • 50 000 contacts
  • Chatbot
  • Knowledge base
  • Live Translate
  • Pro-rated fees are charged when trial ends

Basic

Free

  • 2 Seats
  • Live chat
  • Shopify data synchronization
  • Mobile apps
  • Contact form

Pro

$25/month

  • Everything in Basic
  • 4 seats
  • 5 000 contacts
  • Unlimited History
  • Messenger
  • Emails
  • Slack
  • Pro-rated fees are charged once the trial has ended

Unlimited

$95/month

5$ per 10 000 contacts, 10$ per additional agents, 55$ for dedicated Email IP, Enterprise plan available on request

  • Everything in Basic and Pro
  • 20 seats
  • 50 000 contacts
  • Chatbot
  • Knowledge base
  • Live Translate
  • Pro-rated fees are charged when trial ends

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

21 reviews

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 10% of ratings are 1 stars
July 21, 2023

The application is really easy to setup compared to other solutions we have tried. UX is great and lot of documentation to make the experience easier. Plus Crisp team is really reactive and friendly :)

Obsidian Piercing
France
6 months using the app
Crisp replied July 24, 2023

Super pleased to see you're having fun with our live chat and chatbot for Shopify store. We're working hard to make these helpdesk articles a true help so thank you for noticing it 🙏🏼

September 12, 2023

Je suis passé de Crisp à Zendesk principalement pour le fait de pouvoir avoir jusqu'à 20 agents pour le même tarif.
Là où Zendesk est une usine à gaz, Crisp est assez simple d'utilisation une fois son fonctionnement assimilé, légèrement différent (ne fonctionne pas avec des tickets mais avec des conversations).
Les outils d'automatisations permettent d'aller assez loin dans ce qu'il est possible de faire.
En bref, très pratique pour gérer le SAV, je pense rester longtemps :).

Basile
France
2 months using the app
Crisp replied September 13, 2023

This is an awesome review, the team is super happy you've made the switch from Zendesk to Crisp and are enjoying your experience with us.

Thank you very much 🙏🏼

September 7, 2023

Excelente App!

Tengo más de 2 años utilizando esta plataforma. En mi experiencia es la App que tiene más canales de comunicación para integrar.

Su chatbot es algo complejo de configurar, sin embargo tienen un equipo de soporte te brindan ayuda muy pronto y realmente te solucionan cualquier problema. Adicional, están abiertos a recibir comentarios y mejoras en su plataforma

Gelden Cosmeticos
Mexico
Over 1 year using the app
Crisp replied September 11, 2023

Hey there!

Thank you very much for sharing your feedback about our Shopify app for customer service 🙏🏼

We're aware of the complexity of the bot builder and are working on a new version that will be live very soon :)

I'll get back to you once it's available for beta testing.

Thank you for using Crisp ✨

Antoine

Edited March 15, 2023

Works like a charm.
Easy to install and set up (barely 2 minutes), I'm still discovering all the capabilities but damn it goes well!
You can customize the chatbox in few tweaks to match it with your store theme.
The best feature to me is that I can apply tags to my customers to offer them the most dedicated and customised selling experience, matching their needs and anticipating their behaviour.
I will ensure to connect all my social accounts and create a help center to get a seamless messaging experience.

Definitely a go-to app if you want to step up the CX of your store

Marave Clothing
France
13 days using the app
Crisp replied March 16, 2023

Hey there,

Thank you very much for your nice words, we're glad to see you're happy with the product we are building.

Also, we'd love to get your feedback after you use our product intensively. Feel free to get in touch with our support team at any time 🙏🏼

March 24, 2023

Utilisateur de Crisp Live chat depuis maintenant plusieurs années pour notre e-commerce Panda Tea, je ne peux que les recommander !

L'application nous a permis d'améliorer l'expérience client, augmenter notre taux de conversion et réactivité grâce à leur application performante et simple d'utilisation.

L'équipe Crisp (en plus d'être très sympa) est disponible et continue à faire évoluer leur application ! Bravo !

Panda Tea
France
About 6 years using the app
Crisp replied March 28, 2023

Hey there,

Thank you for taking the time to leave a good review, happy to see our customer service app has helped you to scale your conversion rates and customer experience.

Being a Crisp user for 6 years, your review means a lot to us :)

Regards,

About this app

Launched

December 16, 2022

Languages

English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, and Chinese (Simplified)

Works with

Zapier, Make.com (ex integromat), Aircall, Slack, WhatsApp, Instagram

Built by Crisp

About Crisp

4.5 average rating

1 year building apps for the Shopify App Store

2 Boulevard de Launay, Nantes, 44100, FR

Support

Send a message

support@crisp.chat

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