리뷰 (22)

전체 평점
4.7
평점 수준당 개수
  • 평점의 91%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2024년 3월 26일

Searchspring has been an amazing app for our store!! It's really optimized our user experience on our website. Searchspring powers our website search, merchandising, filtering and cross-sell.
They made onboarding super quick and easy. They also help us strategize and revise now that we are live. Their technical support is also always willing to lend a hand and continuously work even outside of the onboarding period.

Dormify
미국
앱 사용 기간 12개월
2024년 3월 25일

The whole implementation team and account support after launch have been exceptional. I love using the product and am very happy with the support we receive on an on-going basis with whatever questions that come up.

Chuck & Don's
미국
앱 사용 기간 1년 초과
2024년 3월 28일

Searchspring has allowed us to enhance our customer experience at various touchpoints. From its search capabilities and robust merchandising tools, Searchspring has exceeded our expectations in every aspect. Customer support is responsive and solves issues quickly. If you're looking to take your e-commerce search and merchandising capabilities to the next level, I recommend Searchspring.

Wild Oak Boutique
미국
앱 사용 기간 대략 2년
2024년 3월 27일

Dealing with the Searchspring team has been amazing from the initial technical setups, the on-boarding and training and the technical support afterwards.

So far we have been getting amazing results and it has been great to finally be able to take control over our search results.

Gameology
오스트레일리아
앱 사용 기간 4개월
2024년 9월 18일에 편집됨

After an initial good start with Searchspring, I cannot recommend them at all. I recently waited over 6 weeks for a response to a helpdesk ticket that was never resolved and then was told that going forward, it shouldn't take more than 3 weeks to get a first response for help.

For 2K a month, I would expect to be able to to send 2-3 tickets to a helpdesk a year and get a timely response.

I was told that Q3 and Q4 are their busiest months, and so there is a delay in responding to customers. That ends up be 6 months of year, where we can't get any support.

As they lock you into a 12 month automatically recurring contact, you are stuck with them and they have no incentive to improve the service.

I would avoid Searchspring.

Knifewear - Handcrafted Japanese Kitchen Knives
캐나다
앱 사용 기간 1년 초과
2024년 3월 25일

Searchspring has significantly improved our customer experience on our website. From robust filtering solutions to seamless search functionality, we couldn't be happier with our decision to implement it. We particularly appreciate Searchspring's effective communication, ensuring prompt responses whenever needed.

Terijon.com
미국
앱 사용 기간 대략 2년
2024년 3월 25일

Searchspring is a powerful application designed to revolutionize search and merchandising functionalities, offering unparalleled robustness and efficiency. With its advanced features and intuitive interface, it truly helped enhance our user and search experience. Our account manager is very responsive as well and they helped make it with our customized headless website.

Targus US
미국
앱 사용 기간 1년 초과
2024년 3월 25일

We use this daily. Excellent customer service, set it and forget it. Recommended tool.

Parkway Music
미국
앱 사용 기간 2년 초과
2024년 3월 27일

Searchspring is genuinely an e-commerce game-changer! Making search and merch optimisations is incredibly efficient, and the level of personalisation is great. The powerful product recommendation engine has also contributed direct uplift to the business. The support team & CSMs are amazing to work with. Couldn't be happier!

Ksubi US
미국
앱 사용 기간 7개월
2024년 4월 5일

Searchspring has allowed us to greatly improve our onsite search capabilities and personalization. The App is extremely robust and their onboarding team was absolutely amazing. We are looking forward to continuing to grow our site capabilities with Searchspring.

Boveda® Official Site
미국
앱 사용 기간 16일