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After an initial good start with Searchspring, I cannot recommend them at all. I recently waited over 6 weeks for a response to a helpdesk ticket that was never resolved and then was told that going forward, it shouldn't take more than 3 weeks to get a first response for help.
For 2K a month, I would expect to be able to to send 2-3 tickets to a helpdesk a year and get a timely response.
I was told that Q3 and Q4 are their busiest months, and so there is a delay in responding to customers. That ends up be 6 months of year, where we can't get any support.
As they lock you into a 12 month automatically recurring contact, you are stuck with them and they have no incentive to improve the service.
I would avoid Searchspring.
We researched other search plugins and none compare to Searchspring. Don't underestimate the importance of this feature. Searchspring gives you control over mispells, synonyms, left-nav results indexing, sorting, relevancy, search campaigns, search redirects, prioritizing your results, etc. Plus, their support team is outstanding.