Mels Crafty Mojo LLC
App does not provide ANY identifying characteristics of the customer (and states as much within the chat, saying its to protect their identity). Unfortunately, this can lead to confusion and frustration for the customers when we have to ask for the information. Most customers are used to chats where the business knows who they are talking to from the start, so this makes it look like we don't know what we're doing and the customers lose confidence.
Also, the chat allows customers to upload attachments, but there is no way for us to access the attachments! So a customer uploads a screenshot, or some other file, and we just get a notification that an attachment has been uploaded, and all we can do is tell the customer "Sorry, I can't look at what you're trying to show me."
There are MUCH MUCH better chat apps available.
Thanks for reaching out with these details about your experience using Apple Business Chat. I understand your frustration with customers not being identifiable, and I appreciate you sharing this feedback. I will pass this along to our teams so that they can see how this is impacting your business.
In terms of customers not being able to upload attachments, I'd like to look into this closer. I'm going to send you an email shortly so that we can discuss this in more detail and investigate further. Thanks! - Rae, Shopify Support
I can’t delete e this app. Support has been no help. It’s so annoying as I can’t remove the button from my site
Hello La Gent -
Apple Business Chat is a sales channel, and is managed a bit differently than other apps. When you are logged into your Shopify admin, you will see SALES CHANNELS in the left-side navigation. Click on the "+" sign next to SALES CHANNELS. At the bottom left of the window that opens, click on the link that reads "Manage sales channels". From there you can delete any sales channel that you have installed.
Hope that helps.
Not so good.
It's not possible to set up a business profile image.
Customers can't set their display name. (Appears as "Customer ABC1")
You have to install Shopify's "Ping" app instead of iOS Messages - once you install Ping, it requires connecting to Facebook and starts marketing selling ads on Facebook.
Hi Barohara Jewelry,
Thank you for your feedback. We're sorry to hear your experience with Apple Business Chat hasn't been as expected yet.
As this is regarding your private Shopify account we'll reach out to you directly to discuss your experience and help clarify anything that we can!
Look forward to speaking soon.