Apple Business Chat

Apple Business Chat

by Shopify

Let customers contact you directly in Apple’s Messages app

3.1 of 5 stars(13 reviews)

Better customer relationships

Respond to questions as customers shop or keep them engaged after they've left your store.

Let customers reach you easily

Leverage the power of Apple’s Messages app, used and trusted by customers worldwide.

Make sales directly in chat

Share products and discounts and let customers checkout quickly with Apple Pay.


About Apple Business Chat

Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.

Customer messages show up inside Shopify Ping, a free iOS app. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.

With Shopify and Apple Business Chat you can:

  • Add and customize a Chat button on your online store
  • Specify business hours and an expected response time
  • Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or mac
  • Respond to inquiries in real-time using Shopify Ping
  • Send product recommendations, discounts, and draft orders in chat
  • Allow customers to checkout with Apple Pay without leaving Messages
  • Fulfill Apple Business Chat orders from Shopify
  • Track Apple Business Chat sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Apple Business Chat you must have an online store
  • Apple Pay must be enabled on your Shopify account
  • Shopify Ping must be installed on an iOS device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

Overall rating
3.1 of 5 stars
Based on 13 reviews

  • 5 of 5 stars
    15% of ratings are 5 stars
    (2)
  • 4 of 5 stars
    23% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    31% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    15% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    15% of ratings are 1 stars
    (2)

Most recent reviews

La Gent

I can’t delete e this app. Support has been no help. It’s so annoying as I can’t remove the button from my site

Verdable

Agreed with the sentiment of other comments here. The app works, but the lack of customization (i.e. my personal phone number and profile picture attached rather than a store icon) makes it somewhat undesirable. Even very limited customization of the icon or store details would be great.

Developer reply

September 30, 2019

Thank you for writing your review and for providing us with your feedback for the Apple Business Chat app. As the app directly integrates with the Apple ecosystem, the customization options that can be made available from Shopify's end are somewhat limited. However, I can see why being able to edit the features you mentioned would be helpful, so I will be submitting your comments here as a request to our development team to see if they can be implemented in future. Thanks again for providing your feedback and please do reach out at any time if you have any further questions. -Victor, Shopify Support

Akomi Wellness

Pro: Puts all chats into Ping. ApplePay.
Con: Connected to my personal cell number and unable to change it to anything else. :(

Developer reply

September 18, 2019

Thank you for taking the time to leave your review and provide us with your feedback. I'm glad to hear that you're enjoying some aspects of the app, and I hope you've found it beneficial for your business!

In terms of the phone number, Apple requires a number to be present, which is why you'll see it linked to your cellphone. However, the app automatically pulls the number from Settings > General - this means you can change the phone number featured here and it will update for Apple Business Chat as well.

I hope this helps, but I will be reaching out to you by email as well to make sure you're able to do this and see if you require any further assistance. I look forward to hearing back from you. -Victor, Shopify Support