Better customer relationships
Respond to questions as customers shop or keep them engaged after they've left your store.
Let customers reach you easily
Leverage the power of Apple’s Messages app, used and trusted by customers worldwide.
Make sales directly in chat
Share products and discounts and let customers checkout quickly with Apple Pay.
About Apple Business Chat
Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.
Customer messages show up inside Shopify Ping, a free iOS app. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.
With Shopify and Apple Business Chat you can:
- Add and customize a Chat button on your online store
- Add your logo and custom color so that customers have a branded experience in Messages
- Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or mac
- Respond to inquiries in real-time using Shopify Ping
- Specify business hours and an expected response time
- Send product recommendations, discounts, and draft orders in chat
- Allow customers to checkout with Apple Pay without leaving Messages
- Fulfill Apple Business Chat orders from Shopify
- Track Apple Business Chat sales using your sales channel overview and Analytics pages
- To use Apple Business Chat you must have an online store
- Apple Pay must be enabled on your Shopify account
- Shopify Ping must be installed on an iOS device to receive and respond to messages
Most recent reviews
HEALTH & WELLNESS SG
Setup was easy. Yet to see how it perform in terms of functioning and all that. Other than that I have no other comments. Since this has to be a minimum 100 words …. I honestly don’t know what else to type. Its all good?
Hello Health & Wellness SG, thanks so much for your review and feedback!
Even if you have comments in the future or more feedback, feel free to update your reply or contact us directly at firstname.lastname@example.org.
Wishing you great success!
I think it's nice that it works with apple devices and it gives your brand an ability to make it all the way to the customers messages group. One thing that worries me is that it takes the customer away from your page. This could effect conversion rates..
Hello Ultra Jumps, thank you for your review and great feedback. I will note to our product team your concern about customers migrating away from your website in order to chat. Thank you!
Kit & Ping Support
Spark Entrepreneurship Club
I like this feature. But it is missing a lot that other providers have. Here is some things: Can't link to Apple Business Register. No list, no time slots no adding business to apple directory. It needs these features. It would be good if you could respond to people with just a phone app but a web portal that customer service agents could use.
Hi Spark Entrepreneurship Club, thank you for your review! Shopify Ping is a Shopify app, and cannot be merged with an existing Apple Business Account. A web portal is a great idea though, and I will bring that to our product team, thank you!
Kit & Ping Support