Apple Business Chat

Apple Business Chat

par Shopify

Let customers contact you directly in Apple’s Messages app

3.2 de 5 étoiles(14 avis)

Better customer relationships

Respond to questions as customers shop or keep them engaged after they've left your store.

Let customers reach you easily

Leverage the power of Apple’s Messages app, used and trusted by customers worldwide.

Make sales directly in chat

Share products and discounts and let customers checkout quickly with Apple Pay.


À propos de Apple Business Chat

Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.

Customer messages show up inside Shopify Ping, a free iOS app. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.

With Shopify and Apple Business Chat you can:

  • Add and customize a Chat button on your online store
  • Add your logo and custom color so that customers have a branded experience in Messages
  • Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or mac
  • Respond to inquiries in real-time using Shopify Ping
  • Specify business hours and an expected response time
  • Send product recommendations, discounts, and draft orders in chat
  • Allow customers to checkout with Apple Pay without leaving Messages
  • Fulfill Apple Business Chat orders from Shopify
  • Track Apple Business Chat sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Apple Business Chat you must have an online store
  • Apple Pay must be enabled on your Shopify account
  • Shopify Ping must be installed on an iOS device to receive and respond to messages

S'intègre à

  • Ping

Galerie de médias

Assistance

  • FAQ
  • Politique de confidentialité
  • support@shopify.com

Tarifs

Gratuit

Évaluation globale
3.2 de 5 étoiles
Basé sur 14 avis

  • 5 de 5 étoiles
    21 % des évaluations sont des évaluations à 5 étoiles
    (3)
  • 4 de 5 étoiles
    21 % des évaluations sont des évaluations à 4 étoiles
    (3)
  • 3 de 5 étoiles
    29 % des évaluations sont des évaluations à 3 étoiles
    (4)
  • 2 de 5 étoiles
    14 % des évaluations sont des évaluations à 2 étoiles
    (2)
  • 1 de 5 étoiles
    14 % des évaluations sont des évaluations à 1 étoiles
    (2)

Avis les plus récents

Scorpion Syndrome Apparel

Great App. I'm very particular about which apps I use and I don't get hung up on all the suggestions but this chat app works great for me. My customers are able to get to me directly if theres an issue with processing an order on store: scorpionsyndrome.com

La Gent

I can’t delete e this app. Support has been no help. It’s so annoying as I can’t remove the button from my site

Réponse du développeur

14 octobre 2019

Hello La Gent -
Apple Business Chat is a sales channel, and is managed a bit differently than other apps. When you are logged into your Shopify admin, you will see SALES CHANNELS in the left-side navigation. Click on the "+" sign next to SALES CHANNELS. At the bottom left of the window that opens, click on the link that reads "Manage sales channels". From there you can delete any sales channel that you have installed.

Hope that helps.

Verdable

Agreed with the sentiment of other comments here. The app works, but the lack of customization (i.e. my personal phone number and profile picture attached rather than a store icon) makes it somewhat undesirable. Even very limited customization of the icon or store details would be great.

Réponse du développeur

30 septembre 2019

Thank you for writing your review and for providing us with your feedback for the Apple Business Chat app. As the app directly integrates with the Apple ecosystem, the customization options that can be made available from Shopify's end are somewhat limited. However, I can see why being able to edit the features you mentioned would be helpful, so I will be submitting your comments here as a request to our development team to see if they can be implemented in future. Thanks again for providing your feedback and please do reach out at any time if you have any further questions. -Victor, Shopify Support