Apple Business Chat

Apple Business Chat

by Shopify

Let customers contact you directly in Apple’s Messages app

3.9 of 5 stars(27 reviews)

Better customer relationships

Respond to questions as customers shop or keep them engaged after they've left your store.

Let customers reach you easily

Leverage the power of Apple’s Messages app, used and trusted by customers worldwide.

Make sales directly in chat

Share products and discounts and let customers checkout quickly with Apple Pay.


About Apple Business Chat

Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.

Customer messages are managed in Shopify Ping, which is available on desktop or through the free Ping mobile apps. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.

With Shopify and Apple Business Chat you can:

  • Add and customize a Chat button on your online store
  • Add your logo and custom color so that customers have a branded experience in Messages
  • Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or Mac
  • Respond to inquiries in real-time using Shopify Ping
  • Specify business hours and an expected response time
  • Send product recommendations, discounts, and draft orders in chat
  • Allow customers to checkout with Apple Pay without leaving Messages
  • Fulfill Apple Business Chat orders from Shopify
  • Track Apple Business Chat sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Apple Business Chat you must have an online store
  • Apple Pay must be enabled on your Shopify account
  • You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

3.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    37% of ratings are 5 stars
  • 4 of 5 stars
    19% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    22% of ratings are 3 stars
    (6)
  • 2 of 5 stars
    7% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    15% of ratings are 1 stars
    (4)

Most recent reviews

moresscentials

Im excited to see how this works! In my business customers always need advice. Im looking forward to providing.

MAYKKER

Nice and easy system which works from day one. Highly recommended !
Easy to use the app as well for several user.

Developer reply

November 16, 2020

Hello MAYKKER, thank you so much for your review and feedback! I am pleased you find the system easy to use, and our new 'Teams' feature allows conversations to be assigned to staff members!

If you ever need any help with Shopify Ping or Apple Business Chat, get in touch with our fabulous customer service team at ping@shopify.com

All the best to your future success!

Best regards,
Veronica N.
Senior Support Specialist - Ping

سوق هلال

Hi, since you know that this service is unavailable in my Country, then why you make it an option for me? at least give me a warning before wasting my time trying hard to set it up!

Developer reply

November 16, 2020

Hello سوق هلال, thank you for your review and feedback. Our apologies regarding Kit - it is actually available in all countries but only on IOS devices at the moment. We could have made that more clear, sorry.

Shopify Chat however, is available to everyone who also downloads the Shopify Ping app onto their phone device or uses the desktop version located at shopifyping. com.

I will follow up personally to see if there is anything I can help you with. Thank you again!

Best regards,
Veronica N.
Senior Support Specialist - Ping