Apple Business Chat

Apple Business Chat

by Shopify

Let customers contact you directly in Apple’s Messages app

3.3 of 5 stars(12 reviews)

Better customer relationships

Respond to questions as customers shop or keep them engaged after they've left your store.

Let customers reach you easily

Leverage the power of Apple’s Messages app, used and trusted by customers worldwide.

Make sales directly in chat

Share products and discounts and let customers checkout quickly with Apple Pay.


About Apple Business Chat

Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.

Customer messages show up inside Shopify Ping, a free iOS app. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.

With Shopify and Apple Business Chat you can:

  • Add and customize a Chat button on your online store
  • Specify business hours and an expected response time
  • Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or mac
  • Respond to inquiries in real-time using Shopify Ping
  • Send product recommendations, discounts, and draft orders in chat
  • Allow customers to checkout with Apple Pay without leaving Messages
  • Fulfill Apple Business Chat orders from Shopify
  • Track Apple Business Chat sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Apple Business Chat you must have an online store
  • Apple Pay must be enabled on your Shopify account
  • Shopify Ping must be installed on an iOS device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

Overall rating
3.3 of 5 stars
Based on 12 reviews

  • 5 of 5 stars
    17% of ratings are 5 stars
    (2)
  • 4 of 5 stars
    25% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    33% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    17% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    8% of ratings are 1 stars
    (1)

Most recent reviews

Verdable

Agreed with the sentiment of other comments here. The app works, but the lack of customization (i.e. my personal phone number and profile picture attached rather than a store icon) makes it somewhat undesirable. Even very limited customization of the icon or store details would be great.

Akomi Wellness

Pro: Puts all chats into Ping. ApplePay.
Con: Connected to my personal cell number and unable to change it to anything else. :(

Flowery Arrangements

Everything works great and I am very happy with this addition. There is only thing that bothers me a lot, which was also mentioned on another review:

- Showing another phone number in the info contact card without option to change it.

Once this gets fixed and they add the option to use our own logo I will be more than happy to give it 5 stars.