Apple Business Chat

Apple Business Chat

by Shopify

Let customers contact you directly in Apple’s Messages app

3.8 of 5 stars(23 reviews)

Better customer relationships

Respond to questions as customers shop or keep them engaged after they've left your store.

Let customers reach you easily

Leverage the power of Apple’s Messages app, used and trusted by customers worldwide.

Make sales directly in chat

Share products and discounts and let customers checkout quickly with Apple Pay.


About Apple Business Chat

Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.

Customer messages are managed in Shopify Ping, which is available on desktop or through the free Ping mobile apps. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.

With Shopify and Apple Business Chat you can:

  • Add and customize a Chat button on your online store
  • Add your logo and custom color so that customers have a branded experience in Messages
  • Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or Mac
  • Respond to inquiries in real-time using Shopify Ping
  • Specify business hours and an expected response time
  • Send product recommendations, discounts, and draft orders in chat
  • Allow customers to checkout with Apple Pay without leaving Messages
  • Fulfill Apple Business Chat orders from Shopify
  • Track Apple Business Chat sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Apple Business Chat you must have an online store
  • Apple Pay must be enabled on your Shopify account
  • You must access Shopify Ping from shopifyping.com or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

3.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    30% of ratings are 5 stars
    (7)
  • 4 of 5 stars
    22% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    26% of ratings are 3 stars
    (6)
  • 2 of 5 stars
    9% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    13% of ratings are 1 stars
    (3)

Most recent reviews

Hampton Court Essential Luxuries

Potential customers use this app and I'm able to establish a report by providing information requested in a friendly accessible way.

Otime

I like this really help us , thanks for this amazing apps ❤️❤️
One of the besst app in the world

Developer reply

October 21, 2020

Hello Otime, thank you very much for your amazing review and feedback! We are so pleased Apple Business Chat and Shopify Ping are helping you.

Be sure to keep the app updated as we are always improving it and releasing new features.

All the best to your success!

Warmest regards,
Veronica N.
Ping Support

Asset Fixings & Tools

This app was simple to apply. Time will tell how useful it is but as it appears on any IOS device I am sure it will get used.

Developer reply

October 21, 2020

Hello Asset Fixings & Tools, thank you very much for your 5 star review! Simplicity for the Apple Business Channel is definitely key, and glad you are trying this chat feature.

Shopify Ping and Apple Business Chat will always be free, so please keep your app updated to enjoy new features in the future. We are always working on improving it. Wishing you great success!

Warmest regards,
Veronica N.
Ping Support