Conversion | Customer service
Apple Business Chat

Apple Business Chat

by Shopify

Let customers contact you directly in Apple’s Messages app

4.1 of 5 stars(45 reviews)
Free
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Better customer relationships

Respond to questions as customers shop or keep them engaged after they've left your store.

Let customers reach you easily

Leverage the power of Apple’s Messages app, used and trusted by customers worldwide.

Make sales directly in chat

Share products and discounts and let customers checkout quickly with Apple Pay.

About Apple Business Chat

Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.

Customer messages are managed in Shopify Ping, which is available on desktop or through the free Ping mobile apps. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.

With Shopify and Apple Business Chat you can:

  • Add and customize a Chat button on your online store
  • Add your logo and custom color so that customers have a branded experience in Messages
  • Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or Mac
  • Respond to inquiries in real-time using Shopify Ping
  • Specify business hours and an expected response time
  • Send product recommendations, discounts, and draft orders in chat
  • Allow customers to checkout with Apple Pay without leaving Messages
  • Fulfill Apple Business Chat orders from Shopify
  • Track Apple Business Chat sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Apple Business Chat you must have an online store
  • Apple Pay must be enabled on your Shopify account
  • You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery

  • Let customers contact you through Apple's Messages app
  • Respond to customer messages using Shopify Ping
  • Your customers can checkout with Apple Pay right in Messages
  • Put your store right inside your customer’s Messages app

Support

Pricing

Free

4.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    51% of ratings are 5 stars
    (23)
  • 4 of 5 stars
    16% of ratings are 4 stars
    (7)
  • 3 of 5 stars
    13% of ratings are 3 stars
    (6)
  • 2 of 5 stars
    4% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    16% of ratings are 1 stars
    (7)
View all 45 reviews

Most recent reviews

TOY TOKYO

Rating
5 of 5 stars
Last edited
April 29, 2021

Easiest app to set up compared to any other shopify app. You won't regret installing as Shopify Ping can be a little lacking without iMessage support.

Developer reply

May 3, 2021

Hello TOY TOKYO, Thank you for the review!

It's great to hear that you find Apple Business Chat easy to set up and use. I agree, installing Shopify Ping is a great way to receive and respond to customer messages quickly or on the go!

If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com

All the best to your future success!

Best regards,


Ruby C.

Senior Support Specialist - Ping

Makorlah

Rating
5 of 5 stars
Posted
April 23, 2021

Really like the interface and how easy it is to use, i also think it is a very efficient and a usefully tool

Developer reply

April 26, 2021

Hi Makorlah, thank you for the fantastic review!

I'm so glad to hear that you find the app easy to use. I hope using the app leads to more customer conversations and conversions. If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.

All the best to your future success!

Best regards,


Ruby C.

Senior Support Specialist - Ping

Katalina's Boutique

Rating
5 of 5 stars
Posted
April 22, 2021

Super easy to download and use and excited to be able to have this so my customers have immediate access to get answers:)

Developer reply

April 26, 2021

Hello Katalina's Boutique, thank you for the fabulous 5-star review!

I'm so glad to hear that you find the app easy to set up and use. This is a great tool for customer support and for converting conversations into sales! Here is a great article on how to get the most out of live chat: https://www.shopify.ca/blog/shopify-chat

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

View all reviews