Places to sell | Store design | Sales and conversion optimization | Customer support
Apple Business Chat

Apple Business Chat

by Shopify

Let customers contact you directly in Apple’s Messages app

4.1 of 5 stars(44 reviews)
Free
Add app

Better customer relationships

Respond to questions as customers shop or keep them engaged after they've left your store.

Let customers reach you easily

Leverage the power of Apple’s Messages app, used and trusted by customers worldwide.

Make sales directly in chat

Share products and discounts and let customers checkout quickly with Apple Pay.

About Apple Business Chat

Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.

Customer messages are managed in Shopify Ping, which is available on desktop or through the free Ping mobile apps. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.

With Shopify and Apple Business Chat you can:

  • Add and customize a Chat button on your online store
  • Add your logo and custom color so that customers have a branded experience in Messages
  • Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or Mac
  • Respond to inquiries in real-time using Shopify Ping
  • Specify business hours and an expected response time
  • Send product recommendations, discounts, and draft orders in chat
  • Allow customers to checkout with Apple Pay without leaving Messages
  • Fulfill Apple Business Chat orders from Shopify
  • Track Apple Business Chat sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Apple Business Chat you must have an online store
  • Apple Pay must be enabled on your Shopify account
  • You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

4.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    50% of ratings are 5 stars
    (22)
  • 4 of 5 stars
    16% of ratings are 4 stars
    (7)
  • 3 of 5 stars
    14% of ratings are 3 stars
    (6)
  • 2 of 5 stars
    5% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    16% of ratings are 1 stars
    (7)
View all 44 reviews

Most recent reviews

Makorlah

Rating
5 of 5 stars
Posted
April 23, 2021

Really like the interface and how easy it is to use, i also think it is a very efficient and a usefully tool

Katalina's Boutique

Rating
5 of 5 stars
Posted
April 22, 2021

Super easy to download and use and excited to be able to have this so my customers have immediate access to get answers:)

The Lash Tea

Rating
5 of 5 stars
Posted
March 26, 2021

I used this app to help me better connect with my customers and I think this is very helpful and should be used on all websites.

Developer reply

March 26, 2021

Hello The Lash Tea, thank you for the fabulous 5 star review!

I can't agree more! We think all websites should have Apple Business Chat too. I'm so glad to hear that ABC is helping you connect with your customers. I hope the conversations lead to conversions!

All the best in your future success!

Kind regards,

Ruby C.
Senior Support Specialist - Ping

View all reviews