Appointment Booking App Apntly

Great app, well designed and easy to install and set up. You don't need to add any code to the theme which makes it really easy and after it's installed the app gives clear details on the steps to set up appointments for your service. The calendar function looks great on desktop and mobile. I had a couple of questions when first setting it up and got great timely support.

I'm super happy with the functionality of this app as well as the design. It has allowed me to turn completely my business around, get 10x more appointments and decrease my no-shows by taking a deposit. Customer Service has been excellent!

The technical support was very prompt and immediately new how to help. The service itself integrates easily and blends with services and digital products.

Thanks!

We set this up with no problems. Support response was very good, with the developers even adding an extra requested feature.

The app's functionality is quite good. Sam, my support rep, has been outstanding and is very helpful. If you're looking for something you can rely on with a good bit of flexibility, go with this. It works and can be customized to suit your needs. All my questions were answered by Sam within minutes.

Update: Server Issue and my business has been down for a significant time and no idea when it will be back up. My business is 24/7 and its happening on a weekend. Things happen but you'd hope they would have a server that is stable enough to keep your business up and running. This is proving not to be the case with this app. I have lost well over 2K worth of business and counting.

Server is once again, down. My reply to the support teams reply:

I appreciate the support team's prompt response to my concerns, though I feel it's important to clarify a few points to ensure a comprehensive understanding of the situation from my perspective.

Script Related Issues: The script used on the Cart Page was to enhance functionality and had been functioning correctly until recent updates. I was not informed beforehand about potential conflicts caused by updates, which could have mitigated the issue early on.

Communication Preference: Regarding the decision not to participate in a call, the issue had been fully documented with screenshots and descriptions that I believed were sufficient for replication by the technical team. The nature of the issue seemed straightforward enough to handle via written communication, especially during a critical business period.

Custom Requirements: The customizations in question were initially discussed and approved. Any changes to the app's cycle that impacted these should have ideally been communicated to me prior to implementation.

Communication Tone: I regret if my frustration, driven by the impact of the issues on my business, came across as harsh or unprofessional. It was never my intention, and I apologize for any perceived abrasiveness. The stress of the situation, particularly the financial losses incurred, undoubtedly influenced my responses.

Continued Use of the App: It's true that I continue to use the app, which reflects not a dismissal of the issues encountered but rather a testament to the app’s overall utility for my business needs. This demonstrates my willingness to resolve these issues constructively.

Moving forward, I am committed to fostering a professional relationship and encourage the team to engage in a constructive dialogue to prevent future disruptions. I remain open to discussing these issues in a scheduled call focused on solutions.

I value mutual respect in all professional interactions and look forward to improving our communication and ensuring the reliability of your service.

UPDATE 1:55: Service has now been down for more than an hour with no response by the support team. Its continually pausing all services and is not populating the widget at all on the website. Its doing so automatically. When you try to resume services and go to book on the website, you get a "loading services" button with nothing happening. Will be updating as soon as a response is given, or a fix is made every half an hour.
UPDATE 2:30: Still no response by their team. Its clearly an issue with their widget. I was able to get a few test bookings off before it automatically paused my services, and turned my button to "Add to cart" which is the default when there is no calendar integration. I tried to resume services and again I am given a "Loading Services" button which does nothing. Hope their team will update soon as its been well over an hour now.
UPDATE 3:00pm, Still no word from Sam or his team. I have contacted both on the app chat and over email. No one has even acknowledged me in an capacity. The application is still problematic and the problem persists. The app is deemed as of now, a catastrophic failure.

Final Update: After careful evaluation and ongoing communication with Sam the app owner, I have been forced to move my business to another platform. This app will update and change without anyone knowing and without warning. BEWARE! Sam decided to make critical changes to the app to support his "Chinese Client" and was in fear or receiving a 1 start review by them. I would suggest looking elsewhere for a better platform where your business isn't at risk due to non communicated updates. Sam is here for the 5 start reviews and will do anything to keep 1 start reviews from happening, even if its at the cost of other peoples business. I have reported this to shopify dev team to do a full review of this app.

Great service from support and a very handy app!

Seems to work well, had a slight issue, more of a question, which was answered promptly and they solved the issue with no questions asked- fantastic.

Quick reply from support also (in minutes!)

Tried several booking apps previously which were limited in function and required substantial fees to offer basic services. This app gave us the opportunity to explore offering services and adding team members with ease and the support team are very responsive to deal with any queries or changes that may be required. Very useful app highly recommend.

Appointly is so easy to use and live support is always there to answer any questions. Highly recommend!

Thank YOU!!! hat alles super funktioniert. Der Mitarbeiter war sehr hilfereich und hatte auch ausreichend Zeit.

App is intuitive and easy to use, and if you have any issues, the tech team will be there to assist! After having some minor difficulties in adjusting the settings to work for our event, the support team were quick to help and adjust from their end. Super helpful and friendly!