Appointment Booking — Bookeasy
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Very user friendly and easy to navigate! I needed to check that my google calender was auto pulling my appointment through and he was super efficient.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Thanks for the quick response and good customer service!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Rahul, thank you for your help. I could set up perfectly. And it was really easy to ask help to help team
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Good app, works well with any theme and easy to set up appointments but only issue is there is no option to select products in bulk.
Thank you for taking the time to review our services. Your feedback is greatly appreciated and helps us to continuously improve.
This app has great functionality but disappointing customer support.
For some reason, the app stopped working only for my BEST SELLING product. I don't know how long the issue has been affecting my store and I don't even want to imagine how much money I've lost because of this issue!
I was wondering why I was having a very low sales day and it was not until a customer finally reached out because she couldn't set the date for the appointment because the widget never stopped buffering that I realized what was going on!
I tried everything on my end, cloning the appointment and deleting the one that wasn't working, creating one from scratch, adding the product to an appointment that was working, but nothing worked.
Then, I sought support from the app and realized they don't even have live chat. You send your inquiry and they respond via email whenever they want. THAT IS EXTREMELY DISAPPOINTING.
So here I am now: losing money, still waiting for them to respond, and taking a look at other apps available on the app store.
Dear Sir/Madam,
I hope this email finds you well.
Thank you for your review of our "Appointment Booking - Bookeasy" app. We appreciate your feedback and noticed your comment that, while the app has great functionality, you were disappointed with our customer support.
We have thoroughly investigated the issue you faced. On July 18, 2024, we released a new version of the Bookeasy app, which included some script changes and new features. Shortly after, you contacted us because your appointment booking was not working for a specific product. Upon raising a ticket with our technical team, we discovered that the issue was caused by special characters in your appointment details. The new release restricted the use of special characters in input fields. We have since resolved this issue, ensuring that your appointment works correctly.
We regret any inconvenience this may have caused and are committed to improving our service. If you have faced any other difficulties with our app, please let us know so we can address them. We noticed you rated us 2 stars and would appreciate your feedback on how we can improve. Your insights are valuable as we strive to enhance our app and services. If you have any specific features or improvements in mind, please share them with us. We are always open to suggestions and eager to make our app even better.
Your comments have been very helpful, and we are committed to continuously upgrading and adding new features to meet your needs.
Thank you once again for your feedback and support.
Best regards,
Rahul
Customer Success Team
Logbase.io
The operator supported me very kindly and I could solve the issue immediately.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Shockingly good and fast customer service for a free app.
had an issue with the page, after contacting the team, my problem was solved immediately
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Fabin was very professional and answered all the questions clearly. Excellent assistance.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Great app, user friendly and very responsive customer help!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.