Avis (194)

Note globale
4,9
Nombre d’avis par note
  • 97 % des avis sont des avis à 5 étoiles
  • 2 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
13 juin 2024

Had a major issue, This cost us a lot of time and money. I set up an appointment and the person knew nothing, Someone else was supposed to get back to us and never did.
If you want this for event purposes, I do not recommend it. It is very hard to navigate.

TheMagickalEarth
États-Unis
14 jours d’utilisation de l’application
Logbase a répondu 15 juin 2024

Dear Sir/Madam,

Thank you for taking the time to share your feedback with us.

We understand that you are experiencing significant issues with our application, specifically with orders not being recorded correctly. While we can see the booking due date, time, Timestamp ID, and Booking ID in Shopify's orders, these orders are not appearing in the Bookeasy app dashboard. To address this issue, our technical team has requested the missing order number and details recorded in Shopify but not shown in the Bookeasy app dashboard. Additionally, if possible, please provide us with a screen recording of the booking process for the specific order in question. This will help us identify the root cause and make the necessary changes to the Bookeasy app scripts to prevent and resolve the issue you are facing.

We apologize for the inconvenience caused and for the previous lack of effective assistance. We also regret any miscommunication or delay in our response. We had also sent an email on June 12 requesting these details. Kindly check your email for this communication.

We value your feedback and are committed to resolving this issue promptly. Please give us another opportunity to assist you and provide the best possible support from our Appointment Booking-Bookeasy app team.

You can schedule a convenient time for further assistance through the following link:

https://calendly.com/logbase/shopify-setup

Thank you once again.

Warm regards,
Rahul
Customer Success Manager

31 mars 2024

Great app, allowed me to setup functionality for multi-day bookings for a football camp (so hard to find something that worked)

The customer service team are also INCREDIBLE, have been able to solve every request I asked (Janani - thank you)

CGA Coaching
Royaume-Uni
28 jours d’utilisation de l’application
Logbase a répondu 2 avril 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

4 mars 2024

Absolutely great app! offers something you can't get directly from shopify while being comletely free. And im absolutely blown away by the support they provided. I was stuck with something and did'nt have any other option than reaching out for help, and they came in so clutch! helped me right away, done some custom coding and made it work.

eWorkshop
Afrique du Sud
Environ un mois d’utilisation de l’application
Logbase a répondu 5 mars 2024

Thank you for the wonderful review! It means a lot to our team.

18 avril 2024

So far so good! I was looking for a simple app to add appointment booking to my website so I can have multiple people sign up for a single time for trainings and Q&A sessions. This works great for where I'm at right now.

Had a couple layout issues and a technical issue with my site, but Bookeasy support was great and helped me out quickly.

Expert Builder Q&A
États-Unis
6 jours d’utilisation de l’application
Logbase a répondu 19 avril 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

20 mars 2024

Excellent application and excellent service. Sudhan was too kind and engaged with my doubts. Not only did he explain to me how to use the application but he also helped me solve a bug I had with my website. Super recommended. I appreciate the time and the explanation.

Verona Atelier
États-Unis
Environ 2 mois d’utilisation de l’application
Logbase a répondu 21 mars 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

29 mars 2024

Siva and the team was extremely helpful. The app sometimes take a little bit of set up to implement due to all the different themes out there, but with one zoom call, they walked me through everything, and its now working great. The team is very friendly and a joy to work with. 100% recommend.

CULTUREShrooms
États-Unis
8 jours d’utilisation de l’application
Logbase a répondu 5 avril 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

12 mars 2024

I love this app! I had a rough time editing certain hours and at 10:55pm Febin helped me and helped me quickly! USE THIS APP for all your booking needs.

Jefri Spencer
États-Unis
2 mois d’utilisation de l’application
Logbase a répondu 17 mars 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Modifié le 25 mars 2024

Febin was the most patient, clear and straightforward guy I literally ever worked with in any type of customer service setting. Absolute gem!

EDIT: I needed some more assistance and Rahul helped me this time. Friendly, knowledgeable, smart.

This company seems great. I will always see if they have a product before I try anything elsewhere!

NordBarber
Allemagne
27 jours d’utilisation de l’application
Logbase a répondu 6 mars 2024

Thank you for taking the time to leave us a wonderful review!

8 avril 2024

Febin was very help. He explained perfectly. He went slowly at my own pace. Offered a lot of further help after the call. Sign posted me to the help links

Good For The Soul Holistics
Royaume-Uni
Environ un mois d’utilisation de l’application
Logbase a répondu 9 avril 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

23 avril 2024

AMAZING HELP IT COULDNT HAVE BEEN BETTER HELP
THANK YOU

Bright Scooters
États-Unis
Environ 2 mois d’utilisation de l’application
Logbase a répondu 24 avril 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.